Summary
Overview
Work History
Education
Skills
Timeline
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Jerry Groves JR.

San Jose

Summary

Dynamic Technical Supervisor at Encore Global with a proven track record in event production and audio-visual integration. Expert in leading teams to deliver exceptional results while enhancing customer support and communication. Skilled in customer relations and AV issue resolution, ensuring seamless operations and outstanding client experiences.

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Overview

4
4
years of professional experience

Work History

Technical Supervisor

Encore Global
03.2023 - Current
  • Played an instrumental role in the successful completion of numerous high-stakes events, utilizing strong leadership skills to guide team members through complex challenges and deliver world class results.
  • Engaged with preventive maintenance and inventory routines to minimize equipment failure rates, maintain efficient workflow, and extend the life of company assets.
  • Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.

Server Lead

Suerte
09.2021 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with the nation's top talent to provide fantastic dining experiences.
  • Acted as a liaison between servers and upper management, assisting in creating service standards and training new team members.

Education

No Degree - Public Relations

Texas State University
San Marcos, TX

Skills

  • Customer support
  • Audio-visual integration
  • Video conferencing
  • IP networking
  • Event production
  • AV issue resolution
  • Strong verbal and written communication
  • Concise time-management

Timeline

Technical Supervisor

Encore Global
03.2023 - Current

Server Lead

Suerte
09.2021 - 11.2022

No Degree - Public Relations

Texas State University

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Jerry Groves JR.