Jerry Glubisz
Delta,British Columbia
Summary
Driven professional with a proven track record in customer relations and account management, notably at BCAA. Excelled in service recommendations and maintaining high customer satisfaction ratings. Skilled in training peers and efficiently handling system updates, demonstrating both hard and soft skills essential for advancing employer goals.
Overview
37
37
years of professional experience
Work History
Service Representative
BCAA
01.2013 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
BEU Rep
ICBC
06.2012 - 12.2012
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Sale Rep
Canada Post Corp
05.1987 - 07.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
Education
BBA - Finance And Marketing
University of British Columbia
Vancouver, BC05.1980
Skills
- Service Recommendations
- Payment Acceptance
- System updates
- Account Management
- Customer Relations
Languages
English
Native or Bilingual
Timeline
Service Representative
BCAA
01.2013 - Current
BEU Rep
ICBC
06.2012 - 12.2012
Sale Rep
Canada Post Corp
05.1987 - 07.2012
BBA - Finance And Marketing
University of British Columbia
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