Jerry Bryant
Reseda
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Specialist
Nike Camarillo Factory Outlet
Camarillo, CA
02.2024 - 04.2026
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Coordinated cross-functional teams to optimize operational workflows and improve efficiency.
- Analyzed performance data to identify trends and recommend process improvements.
- Led initiatives to enhance customer experience through improved service delivery methods.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Fulfillment Support Associate
Goat Group
Carson, CA
02.2022 - 08.2022
- Documented issues and communicated with sellers and buyers to reach an optimal resolution according to marketplace guidelines
- Ensured orders in the fulfillment flow were solved and returned to the flow for same-day shipment
- Developed an understanding of shoe conditions, specifically those that were considered "issues" by GOAT standards
- Resolved customer support request by picking shoes from inventory and processing specific returns and orders to buyers and sellers
- Maximized positive outcome by taking photos quickly and accurately of sneakers
- Developed an understanding of GOATs order statuses to help triage escalated orders
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
E-commerce/Shipping and Receiving Associate
Stadium Goods
New York, NY
08.2019 - 08.2022
- Collaborated in managing our social media agency and assisted in the optimization of audience, creative, and budgets
- Applied A/B testing strategies and creative thinking to help increase revenue
- (Facebook, Tik-Tok, Instagram)
- Directed affiliate marketing agencies, identified areas of opportunity to help optimize performance across main publishers while continuing the onboarding of new publishers
- Worked with the supply and commercial team to ensure understanding on new releases, and other key moments that can be applied across our paid marketing strategy
- Documented issues and communicated with sellers and buyers to reach an optimal resolution according to marketplace guidelines
- Ensured orders in the fulfillment flow were solved and returned to the flow for same-day shipment
- Collaborated in setting the strategy for the NYC Soho Store, and NJ 3PL Fulfillment operation center
- Delivered on all SOP's, SLAs and SG policies
Sales Associate
Fanatics Inc.
New York, NY
08.2019 - 03.2020
- Greeted fans and asked questions to help make their shopping experience an enjoyable one
- Made recommendations based on observations and conversations with fans
- Helped execute a brand connection by ensuring fans enjoy a top-notch shopping experience
- Maintained sales floor and/or stockroom standards with an eye to detail
- Processed sales transactions via the Fanatics Point of Sale System (POS)
- Engaged with customers to build rapport and loyalty to ensure the Fanatics Brand
- Drove sales through customer relationship building and suggestive selling techniques
Athlete Sales Associate
Nike
Santa Clarita, CA
08.2017 - 06.2019
- Utilized customer service skills, basic sales techniques, and product knowledge to foster relationships and connect customers with the right product and drive sales
- Maintained knowledge of various store departments while also being available to operate cash register for regular transactions, perform shipping and receiving duties, stock sales floor, perform cleaning duties, and build visual displays when necessary
- Served as a product knowledge resource for consumers and entry-level associates and assist Sales Leads
- Seeked educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques
- Achieved personal and store sales goals by applying sound customer service and sales protocol
Jumps Coordinator
Western Carolina University Track & Field
Cullowhee, NC
04.2016 - 05.2017
- Supervised men's and women's long and triple jump competitions at outdoor track meets hosted by Western Carolina Track & Field
- Ensured all competing athletes were registered and understood the rules and regulations prior to the start of competition
- Organized athlete call list to ensure all athletes were prepared to compete and ensure the event followed meet schedules
- Measured triple and long jump distances for accuracy in preliminary and finals competition; then reported distances to meet director for winners to be announced
Sports Marketing Intern
Western Carolina University, Athletics
Cullowhee, NC
04.2016 - 05.2017
- Collaborated with brand marketing campaigns and initiatives from start to finish, helping drive collaboration with all stakeholders
- Helped to execute brand marketing campaigns through internal processes
- Assisted in submitting creative, social, and digital requests for marketing initiatives
- Helped to provide analysis and recaps of all campaigns
- Craft copy to support campaigns and initiatives
- Proactively seeked creative and unique ways to drive affinity for WCU Athletics
- Helped facilitate/work games & events
- Tracked autograph items requests
- Provided creative input with any project, initiative, or campaign
- All other duties as assigned.
Education
Bachelor Of Science & Business Administration In Business/Marketing - Business/Marketing
Western Carolina University
Cullowhee, NC06-2018
Bachelor Of Science & Business Administration In SportManagement - Sport Management
Western Carolina University
Cullowhee, NC06-2018
Skills
- Digital Marketing
- Brand Strategy
- Competitor Review
- Ad Campaigns
- Team Leadership
- Department Development
- Social Media Content Creation
- Link Building
- Business Communications
- Digital Media Strategy
- Video Editing
- Advertising Strategy
- Launch Preparation
- Social Media Tools
- Microsoft Office
- Customer Engagement
- Team Member Development
- Audience Engagement
- Apparel Knowledge
- Goal-Driven
- Creative Solutions
Certification
ISSA Certified Personal Trainer
Level 1 USATF Track & Field Coach
Timeline
Operations Specialist
Nike Camarillo Factory Outlet
02.2024 - 04.2026
Fulfillment Support Associate
Goat Group
02.2022 - 08.2022
E-commerce/Shipping and Receiving Associate
Stadium Goods
08.2019 - 08.2022
Sales Associate
Fanatics Inc.
08.2019 - 03.2020
Athlete Sales Associate
Nike
08.2017 - 06.2019
Jumps Coordinator
Western Carolina University Track & Field
04.2016 - 05.2017
Sports Marketing Intern
Western Carolina University, Athletics
04.2016 - 05.2017
Bachelor Of Science & Business Administration In SportManagement - Sport Management
Western Carolina University
Bachelor Of Science & Business Administration In Business/Marketing - Business/Marketing
Western Carolina University