Jerry Abraham
Moncton,Canada
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Key strengths include reliability and adaptability, complemented by a swift capacity to learn and implement new skills effectively. A strong commitment to leveraging these qualities drives team success and fosters organizational growth. Eager to contribute innovative solutions that enhance productivity and collaboration within dynamic work environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personnel Manager
Walmart
10.2021 - Current
- - Manage recruitment, training, and employee relations for smooth operations.
- - Lead workforce planning, scheduling, and conflict resolution, improving team productivity.
- - Collaborate across departments to align staff efforts with organizational goals.
- - Managed inbound/outbound client support channels (phone, email, live chat, in-person) to resolve client concerns efficiently.
- - Applied critical thinking to troubleshoot issues, escalating when necessary to maintain client satisfaction.
- - Maintained accurate documentation and compliance with company policies.
- Developed and implemented employee training programs to enhance performance and compliance.
- Oversaw recruitment processes, ensuring alignment with organizational goals and workforce needs.
- Managed employee relations issues, facilitating conflict resolution and enhancing workplace morale.
- Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
- Enhanced employee engagement levels by launching recognition initiatives that celebrated outstanding performance and achievements.
- Championed diversity initiatives within the organization, creating inclusive hiring practices and promoting awareness campaigns for cultural sensitivity.
- Streamlined internal communication processes through regular updates on company news, policy changes, and upcoming events.
- Recruited top talent to maximize profitability.
Corporate Sales Manager
MSG91
11.2014 - 10.2020
- - Increased international sales by 20% through client engagement and relationship building.
- Led cross-functional teams in executing sales initiatives, ensuring alignment with organizational goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified trends in customer marketplaces to develop valuable solutions.
- Launched cross-selling initiatives across departments resulting in additional revenue streams for the company.
- - Led a team of 4-5 Sales Engineers, developing data-driven sales strategies based on market trends.
- - Coordinated with marketing to design customer-focused sales approaches.
- - Hired, trained, and mentored sales staff to foster a collaborative, high-performance culture.
- - Acted as subject matter expert for financial and technical products, providing guidance and solutions.
- - Identified cross-sell opportunities and presented value-added services to clients.
- Developed and implemented sales strategies to drive corporate client engagement.
- Cultivated relationships with key stakeholders to enhance customer satisfaction and retention.
Education
Masters in Management -
Crandall University
Moncton, NB06.2022
MBA - Marketing & HR
MITM University
India06.2014
Bachelors in Business Administration - undefined
Bhopal School of Social Sciences
India06.2011
Skills
- - Client Engagement & Relationship Building
- - Personnel Management & Team Collaboration
- - Client Support & Problem Resolution
- - Sales Strategy & Process Improvement
- - CRM & ERP Systems (Pipedrive, HubSpot)
- - Critical Thinking & Goal Achievement
- - Multichannel Support (Phone, Email, Live Chat)
- HR policies and procedures
- HR analytics
- Employee onboarding
- Diversity and inclusion
- Problem-solving
- Multitasking
- Problem-solving abilities
- Excellent communication
- Coaching and mentoring
- Goal setting
- Customer service
- Customer follow-up
- Client needs analysis
- Client retention
- New client acquisition
- CRM software
- Negotiation
- Client account management
- Lead development
- Cold calling
- Critical thinking
Accomplishments
- Supervised team of 12 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
- English: Fluent (Advanced)
- French: Intermediate (currently in learning program)
Certification
- Certified in FranklinCovey Training Programs (Focus on Leadership, Productivity, and Client Relations)
Timeline
Personnel Manager
Walmart
10.2021 - Current
Corporate Sales Manager
MSG91
11.2014 - 10.2020
Bachelors in Business Administration - undefined
Bhopal School of Social Sciences
Masters in Management -
Crandall University
MBA - Marketing & HR
MITM University
Additional Highlights
- - Recognized for maintaining composure and optimism in achieving goals despite challenges.
- - Dedicated to personal and professional growth, with a focus on exceeding client expectations through exceptional service delivery.