Jerrin Saji
Whites Lake,NOVA SCOTIA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To be associated with a progressive organization that allows me to provide my digital marketing skills and strategic communication across various digital platforms and in addition gives me an opportunity to apply my knowledge and skills to keep up with the latest trends and technologies. Adaptable with excellent customer service record.
Overview
6
6
years of professional experience
Work History
Department Manager
Walmart
11.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Communicated with managers of other departments to maintain transparency
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
Night Crew Member
Tim Hortons
06.2022 - 11.2022
- Improved customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Ensured timely completion of nightly tasks by effectively managing time and prioritizing duties.
- Enhanced team productivity with strong communication skills and collaboration on assigned tasks.
Technical Support Specialist (Part-Time)
Apple
07.2022 - 10.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Activated accounts for clients interested in new services
- Configured hardware, devices and software to set up work stations for employees
Insurance Advisor
TD Insurance
04.2022 - 06.2022
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies
- Cultivated new business by offering presentations on financial wellbeing to individuals and groups on term and whole life insurance
- Approached potential clients by using direct marketing mailings and phone contacts
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Calculated premiums and established payment methods
Long Term Care Worker
Medcare
12.2021 - 04.2022
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
Technical Support Specialist
Concentrix (Apple)
06.2021 - 11.2021
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
Home Support Worker
ParaMed Home Health Care
01.2021 - 05.2021
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
Team Member
Tim Hortons
09.2019 - 01.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Night Grocery Clerk
Loblaws Wholesale Club
05.2019 - 08.2019
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
Branch Relationship Executive
Peoples Urban Nidhi
12.2018 - 04.2019
- Enhanced customer satisfaction by promptly addressing and resolving concerns and complaints.
- Managed branch operations efficiently, ensuring compliance with bank policies and procedures.
- Boosted sales of banking products by consistently meeting assigned targets and promoting services to potential clients.
- Developed strong client relationships through excellent communication skills and personalized attention to customers'' needs.
Education
Post Graduation Diploma in Management - Digital Marketing And Marketing Analytics
Confederation College of Applied Arts And Technology
12.2020
Bachelor of Commerce B.com Computer Applications - Accounting
University of Kerala, Kerala
05.2018
Skills
- Teamwork and Collaboration
- Employee Training and Supervision
- Sales Expertise
- Business Development and Planning
- Retail Management
- Work Planning and Organization
Languages
English
Native or Bilingual
Timeline
Department Manager
Walmart
11.2022 - Current
Technical Support Specialist (Part-Time)
Apple
07.2022 - 10.2022
Night Crew Member
Tim Hortons
06.2022 - 11.2022
Insurance Advisor
TD Insurance
04.2022 - 06.2022
Long Term Care Worker
Medcare
12.2021 - 04.2022
Technical Support Specialist
Concentrix (Apple)
06.2021 - 11.2021
Home Support Worker
ParaMed Home Health Care
01.2021 - 05.2021
Team Member
Tim Hortons
09.2019 - 01.2021
Night Grocery Clerk
Loblaws Wholesale Club
05.2019 - 08.2019
Branch Relationship Executive
Peoples Urban Nidhi
12.2018 - 04.2019
Post Graduation Diploma in Management - Digital Marketing And Marketing Analytics
Confederation College of Applied Arts And Technology
Bachelor of Commerce B.com Computer Applications - Accounting
University of Kerala, Kerala
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