JERRIN RAJU MATHEW
Toronto,Canada
Summary
Detail-oriented and results-driven financial professional with a strong background in business management, customer service excellence, and sales achievement. Adept at identifying and addressing client financial needs through effective problem-solving and innovative solutions. Skilled in building and maintaining robust client relationships, driving sales, and exceeding performance targets. Proven track record in financial operations, team collaboration, and coaching, with a commitment to continuous learning and development. Proficient in multiple languages, enhancing communication with diverse clientele.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Operation Supervisor
Madrina Bar Y Tapas (The Distillery Restaurant Corp)
Toronto, Canada
04.2023 - 12.2024
- Coordinated daily operations between the kitchen and front of house, ensuring seamless service and communication to enhance guest satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Interacted with guests to gather feedback and make real-time adjustments to service and menu offerings.
- Maintained inventory records, ordered supplies to ensure uninterrupted service, with a focus on customer preferences and demand.
- Monitored food preparation and service techniques, ensuring that guests consistently received high-quality meals.
- Supervised and trained staff across both the kitchen and dining areas, focusing on improving customer service skills and product knowledge.
- Enhanced team collaboration, leading to quicker service, and better overall guest experiences.
- Developed strategies to improve team performance and productivity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Office Assistant/ Finance Analyst
Mar Gregorios Educational Society
Kottayam, Kerala, India
04.2019 - 03.2022
- Provided exceptional customer service to students, faculty, and staff, addressing inquiries, resolving issues, and ensuring a positive experience.
- Managed teams and colleagues in finance and management to streamline administrative processes, resulting in improved efficiency and accuracy in financial transactions.
- Managed financial records, including invoicing, accounts payable/receivable, and budget tracking, contributing to goal achievement and financial stability.
- Demonstrated skills in solving problems by identifying discrepancies in financial documents and implementing corrective measures to maintain accuracy through increased efficiency by 10%.
- Actively participated in team meetings and brainstorming sessions to discuss innovative solutions and improve departmental workflows.
- Maintained confidentiality and integrity in handling sensitive financial information, adhering to organizational policies and regulations.
- Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
- Informed investment decisions by analyzing financial information to forecast business, industry or economic conditions.
Account Executive Officer
Zoom Battery Centre
Pathanamthitta, Kerala,India
01.2018 - 03.2019
- Achieved and exceeded sales targets through effective communication, product knowledge, and relationship-building with customers, with a sales increase of 15%.
- Implemented innovative strategies to increase sales revenue and expand the customer base, contributing to the company's growth and profitability.
- Utilized problem-solving skills to resolve billing discrepancies, payment issues, customer complaints, and product solutions in a timely and professional manner. Collaborated with the sales team to develop marketing campaigns, promotional offers, and pricing strategies to drive sales and meet company objectives.
- Managed accounts receivable and payable functions, including invoicing, credit control, and collections, ensuring accurate and timely financial transactions.
- Provided support to the finance department in preparing financial reports, budget analysis, and forecasting, contributing to informed decision-making and goal achievement.
- Fostered positive working relationships with suppliers, vendors, and internal stakeholders to ensure seamless coordination and delivery of products and services.
Education
Global Business Management - Business and Administration
Centennial College of Applied Arts and Technology
12.2023
Bachelor of Commerce - Business and Management
Mahatma Gandhi University
04.2017
Skills
- Customer Service Excellence
- Goal-oriented
- Ownership Mentality
- Innovative problem-solving
- Team Collaboration
- Team Coaching
- Training Commitment
- Sales achievement
- Attention to detail
Languages
- English, Professional
- Hindi, Professional
- Malayalam, Native
- Tamil, Professional
Certification
- ON: Accessibility Training for Employees (AODA), Issued: August 18, 2024, Certificate ID: dpabbctz0c
- ON: Occupational Health and Safety Awareness for Supervisors, Issued: August 18, 2024, Certificate ID: mtfe6qosxj
- ON: Occupational H&S Training for Workers, Issued: 2024-08-18, Certificate ID: sakma44e9d
- ALL: WHMIS 2015, issued: 2024-08-18, Certificate ID: wcnli9gkvi
- ON: Workplace Violence and Harassment, Issued: 2024-08-18, Certificate ID: dy9nfpv7ex
- Certified in Standard First Aid, CPR/AED Level C, CSA Std Z1210-17 – Intermediate Certificate number: 105463304, Expiry Date: 2027-10-16, Issue Date: 2024-10-16, Issued in: ON
Languages
English
Full Professional
Hindi
Professional
Malayalam
Native/ Bilingual
Tamil
Professional
Timeline
Restaurant Operation Supervisor
Madrina Bar Y Tapas (The Distillery Restaurant Corp)
04.2023 - 12.2024
Office Assistant/ Finance Analyst
Mar Gregorios Educational Society
04.2019 - 03.2022
Account Executive Officer
Zoom Battery Centre
01.2018 - 03.2019
- ON: Accessibility Training for Employees (AODA), Issued: August 18, 2024, Certificate ID: dpabbctz0c
- ON: Occupational Health and Safety Awareness for Supervisors, Issued: August 18, 2024, Certificate ID: mtfe6qosxj
- ON: Occupational H&S Training for Workers, Issued: 2024-08-18, Certificate ID: sakma44e9d
- ALL: WHMIS 2015, issued: 2024-08-18, Certificate ID: wcnli9gkvi
- ON: Workplace Violence and Harassment, Issued: 2024-08-18, Certificate ID: dy9nfpv7ex
- Certified in Standard First Aid, CPR/AED Level C, CSA Std Z1210-17 – Intermediate Certificate number: 105463304, Expiry Date: 2027-10-16, Issue Date: 2024-10-16, Issued in: ON
Global Business Management - Business and Administration
Centennial College of Applied Arts and Technology
Bachelor of Commerce - Business and Management
Mahatma Gandhi University
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