Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Jerrett Sani

Ottawa,ON

Summary

Experienced outreach and communications professional with over a decade of experience in public engagement, community relations, and internal/external communications. Skilled at translating complex, technical information into accessible and meaningful messaging for diverse audiences. Proven ability to work collaboratively with elected officials, contractors, technical teams, and the public. Demonstrated leadership in stakeholder outreach, event coordination, and communications strategy development. Known for managing multiple priorities under pressure, building relationships, and delivering service excellence in fast-paced, high-impact environments.

Overview

13
13
years of professional experience

Work History

Program & Project Coordinator

City of Ottawa
11.2020 - Current
  • Act as liaison between City internal and external partners, ensuring coordinated delivery of program information.
  • Prepare written communication materials including public updates, briefing notes, reports, and internal updates.
  • Support partner outreach and manage public inquiries for city programs and service delivery.
  • Coordinated project schedules and timelines to ensure timely completion of municipal initiatives.
  • Organized partner meetings, facilitating effective communication among diverse groups.
  • Developed process improvement strategies to enhance project workflow efficiency.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Represent the City at events and consultations; provide clear and consistent messaging across multiple channels.
  • Coordinate timelines, resource planning, and progress reporting for key municipal initiatives.
  • Coordinated cross-departmental collaboration to align messaging and ensure brand consistency across platforms.

Training & Development Analyst

City of Ottawa
02.2019 - 11.2020
  • Designed and delivered internal communication and training content to enhance employee engagement.
  • Supported change management initiatives through clear, accessible messaging and stakeholder communication.
  • Collaborated with senior leadership to ensure consistent information flow and knowledge transfer.
  • Collaborated with department heads to align training initiatives with organizational goals.
  • Evaluated training effectiveness through feedback surveys and performance metrics analysis.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.

Senior Administrative Assistant

City of Ottawa
05.2018 - 02.2019
  • Managed internal communications for Director's office, for internal projects, scheduling, briefing coordination, and partner meetings.
  • Drafted reports, presentations, and information packages for internal use and public dissemination.
  • Supported daily operations for senior managers and project teams.
  • Managed complex scheduling for Director and senior managers, ensuring efficient use of time and resources.
  • Facilitated communication between departments, fostering collaboration on city projects and initiatives.
  • Implemented process improvements that increased operational efficiency within the administrative team.

Program Coordinator

Ottawa Senators Sports & Entertainment
09.2015 - 05.2018
  • Planned and executed public-facing community programs and events with municipal and private partners.
  • Liaised with partners, sponsors, and the public to ensure successful delivery of high-visibility initiatives.
  • Created engaging event materials that clearly communicated the details of the event and its goals, supported all public communication efforts, and actively engaged with the public through multiple channels.
  • Coordinated event logistics, ensuring seamless execution of game day operations and fan experiences.
  • Developed and maintained relationships with partners to enhance community engagement initiatives.
  • Managed scheduling for programs, optimizing resource allocation and maximizing operational efficiency.

Event Manager – Canada150 Rink (Contract)

Ottawa Senators Sports & Entertainment
11.2017 - 01.2018
  • Led event operations and public programming for Canada150 Rink on Parliament Hill.
  • Acted as spokesperson onsite and handled public inquiries, staff direction, and media coordination.
  • Worked with technical teams and community partners to adjust programming based on conditions and feedback.
  • Developed comprehensive event plans aligning with organizational goals and budget constraints.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
  • Led cross-functional teams, fostering collaboration to enhance event experiences and operational effectiveness.
  • Oversaw on-site event management, troubleshooting issues to maintain high-quality standards throughout events.
  • Trained junior staff in best practices for event coordination and customer engagement strategies.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Customer Service Representative

Royal Bank of Canada
04.2012 - 04.2015
  • Delivered client-centered service and resolved issues in a fast-paced environment.
  • Regularly recognized as a top sales performer in the Ottawa West region.
  • Represented the CSR team on the Ontario Advisory Council, contributing to process and service improvements.

Education

Bachelor of Arts - Sociology & Applied Human Sciences

University of Guelph
01.2011

High School Diploma - undefined

All Saints Catholic High School
01.2008

Skills

  • Partner Engagement & Relationship Building
  • Public & Media Relations
  • Strategic Communications & Issues Management
  • Community Outreach & Consultation
  • Project Management
  • Public Speaking & Presentation Delivery
  • Event & Program Coordination
  • Technical Writing & Briefing Preparation
  • Internal & External Communications
  • Political Acumen & Tactful Communication

Training

  • Project Management 1, 2, 3
  • SAP
  • MS Office 365
  • ARIBA
  • BIMS
  • AODA
  • Business Case Training
  • Enterprise Risk Management
  • Health & Safety Awareness
  • City of Ottawa Security Awareness
  • Workplace Hazardous Materials Information System (WHMIS)
  • Violence and Harassment in the Workplace
  • Alcohol and Drugs in the Workplace

Timeline

Program & Project Coordinator

City of Ottawa
11.2020 - Current

Training & Development Analyst

City of Ottawa
02.2019 - 11.2020

Senior Administrative Assistant

City of Ottawa
05.2018 - 02.2019

Event Manager – Canada150 Rink (Contract)

Ottawa Senators Sports & Entertainment
11.2017 - 01.2018

Program Coordinator

Ottawa Senators Sports & Entertainment
09.2015 - 05.2018

Customer Service Representative

Royal Bank of Canada
04.2012 - 04.2015

High School Diploma - undefined

All Saints Catholic High School

Bachelor of Arts - Sociology & Applied Human Sciences

University of Guelph

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Jerrett Sani