Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerra V. Bowden

Elk Grove

Summary

Dynamic Operations Manager with a proven track record at Everise Corp., excelling in process improvement and team leadership. Expert in quality assurance and curriculum development, I have successfully trained and managed large teams, enhancing operational efficiency and achieving key performance indicators. Known for my strategic planning and exceptional communication skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager/ Sr. Trainer and Quality Analyst

Everise Corp.
Phoenix
06.2020 - Current
  • Company Overview: Verra Mobility, HRB, Health IQ and Renown Health
  • Train new hire agents
  • Preform QA’s
  • Coach agents on QA and call handling
  • Conduct raw data report for QA and Operations
  • Design curriculum for training
  • Conduct calibration meetings with client
  • Design QA forms with client
  • Provide reporting and EOD’s to management teams
  • Virtual Training
  • Supervised over 250-500 Employees and 24 Team Leads
  • Managed KPI’s
  • Monthly billing to Clients
  • Payroll management
  • Demo operations and QA applications to potential new clients
  • Verra Mobility, HRB, Health IQ and Renown Health
  • Managed daily operations and ensured team adherence to quality standards.
  • Developed and implemented process improvements to enhance operational efficiency.
  • Coordinated cross-functional teams to streamline workflow and communication.

Training and Development Technical Support, Master Trainer

Comcast Business and Xfinity
Tucson
04.2017 - 06.2020
  • Company Overview: VXI Global Solutions
  • Train and develop new hire agents to provide excellent technical support and customer service
  • Edit and create new training material for Comcast Business
  • Provide training and operations support to operations and agents
  • Managed Bill to Pay for training department
  • Train new trainers to optimize their facilitation skills
  • Project budget for department each quarter
  • VXI Global Solutions

Medical Office Manager/ Biller

Hall of Fame Women’s Clinic
Canton
01.2017 - 04.2017
  • Handled accounts payable and receivable
  • Insurance verification and demographics
  • Billed commercial and Medicaid insurance
  • Managed OB and women’s health clinic
  • Trained new staff

Project Manager

Authentic Media
Charlotte
07.2016 - 09.2016
  • Created Media campaigns for new advertising clients
  • Organized media campaigns
  • Processed Media Kits
  • Worked with Media outlets companies for ad space
  • Placed Media Ads on Facebook, Instagram, Pintrest, and Twitter

Test and Repair Supervisor/ Project Manager

DB Schenker, Inc. / Apple Inc.
Elk Grove
10.2012 - 07.2015
  • Supervised 100-200 technicians for iPhone, iPad, iPod, Beatz, and Watch
  • Wrote and developed new processes
  • Supervised shipping
  • Supervised quality teams
  • Trained new employees
  • Managed inventory via SAP

Administrative Coordinator

Boys and Men of Color
Oakland
07.2012 - 10.2012
  • Organized field trips
  • Organized mentors
  • Logistical organization

Office Manager/ Medical Biller

Folsom Psychiatric
Folsom
07.2011 - 02.2012
  • Built practice up from 0-350 patients
  • Billed insurance
  • Managed office
  • Managed medical records

Education

Certification -

Project Management Institute
01.2014

Medical Billing and Coding -

Carrington College
01.2010

Masters of Business - Special Ed. K-12

Grand Canyon University
Phoenix, AZ
01.2009

Bachelors of Arts - Communications

Wittenberg University
Springfield, Oh
01.2004

Skills

  • Budgeting and forecasting
  • Productivity improvement
  • Process improvement
  • Troubleshooting
  • Multi-unit operations management
  • Project development and lifecycle
  • Work-flow planning
  • Quality assurance and control
  • Detail-oriented
  • Microsoft Office Suite expert
  • Superb time management skills
  • Microsoft Project Manager
  • Employee Trainer
  • Advertising Digital Media
  • Manage Bill to Pay
  • Create and Edit Training Materials
  • Supply Chain Management
  • Superb Manager and Supervisor
  • SAP Expert
  • Medical Billing (public health and private)
  • Virtual Training (Zoom, WebEx, Teams, Adobe Connect)
  • Agile
  • Curriculum Development
  • Calibration
  • ERP Systems
  • Insurance Verification
  • Computer Networking
  • Strategic Planning
  • Business Management
  • Business Analysis
  • Team Management
  • Research
  • Technical Support
  • Data analysis
  • Operations management
  • Customer relationship management
  • Quality assurance
  • KPI management
  • Curriculum design
  • Employee training
  • Cross-functional collaboration
  • Team leadership
  • Effective communication
  • Problem solving
  • Virtual training
  • Time management
  • Budget management
  • Problem-solving
  • Troubleshooting and problem solving
  • Unsurpassed work ethic
  • Goal attainment
  • Management
  • Corporate partnerships
  • Client relations
  • Building and facility management
  • Operational efficiency
  • Conflict mediation

Certification

PMP

Timeline

Operations Manager/ Sr. Trainer and Quality Analyst

Everise Corp.
06.2020 - Current

Training and Development Technical Support, Master Trainer

Comcast Business and Xfinity
04.2017 - 06.2020

Medical Office Manager/ Biller

Hall of Fame Women’s Clinic
01.2017 - 04.2017

Project Manager

Authentic Media
07.2016 - 09.2016

Test and Repair Supervisor/ Project Manager

DB Schenker, Inc. / Apple Inc.
10.2012 - 07.2015

Administrative Coordinator

Boys and Men of Color
07.2012 - 10.2012

Office Manager/ Medical Biller

Folsom Psychiatric
07.2011 - 02.2012

Certification -

Project Management Institute

Medical Billing and Coding -

Carrington College

Masters of Business - Special Ed. K-12

Grand Canyon University

Bachelors of Arts - Communications

Wittenberg University

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Jerra V. Bowden