Jerome (Jerry) Geotz

Collaborated with car dealer parts managers and service advisors to enhance tire programs.

Trained service advisors on using O.E. websites to boost tire sales.

Developed effective stocking guides in partnership with parts managers.

Educated advisors on discussing tire conditions to improve customer engagement.

Instructed advisors on conducting service drive walkarounds for better sales opportunities.

Focused efforts on initiatives that support tire sales growth for car dealers.

• Assisted customers with product selection and provided knowledgeable recommendations.
• Trained new staff on customer service protocols and product knowledge.
• Assisted parts managers with inventory refresh
• Helped new hires learn their OE tire sales tools.
• On going tire sales training with new hires.

• Cultivated relationships with Ford, GM, and Mopar dealerships to boost collaboration.
• Executed strategic account initiatives to drive revenue growth in automotive sector.
• Collaborated with dealership teams to identify and resolve customer needs promptly.
• Analyzed market trends to develop informed strategies and improve competitiveness.
• Helped PMs create efficient stocking guides.

• Greeted customers and assessed service needs effectively.
• Explained service recommendations and repairs to customers clearly.
• Coordinated service appointments and managed customer inquiries efficiently.
• Collaborated with technicians to ensure timely completion of services.
• Maintained accurate customer records in dealership management system.
• Assisted in training new service advisors on processes and systems.
• Provided exceptional customer service by addressing concerns promptly.
• Facilitated communication between customers and service technicians effectively.

• Oversaw daily operations and staff management for tire retail and service business.
• Implemented employee training programs on customer service and tire installation.
• Conducted financial assessments to monitor performance and control expenses.
• Managed inventory to maintain optimal stock levels of tires and supplies.

• Assisted customers in selecting automotive service equipment and tools.
• Provided product knowledge to enhance customer purchasing decisions.
• Processed sales transactions accurately and efficiently using point-of-sale systems.
• Demonstrated equipment functionality to customers during product demonstrations.
• Helped customers find specific products, answered questions, and offered product advice.

• Directed regional operations for multiple tire and automotive service locations.
• Implemented strategic initiatives to enhance customer service and satisfaction levels.
• Collaborated with franchise owners to ensure compliance with corporate standards.
• Developed training programs for staff to improve service delivery and efficiency.
• Led regular training sessions on new products and services for regional staff members.
• Collaborated with marketing department to develop promotional campaigns tailored to the local markets served by each store in the region.
• Oversaw regional budget, forecasting, and financial reporting activities.