Jerome Olidana
Mississauga,ON
Summary
Dependable, Energetic, Multitasker seeking to further enhance in all fields and industry. Eager to boost the level of Customer Satisfaction through delivery of superb work performance and demonstration of effective safety protocols. High-energy Hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Versatile Assistant General Manager with 2 years of experience overseeing daily Hospitality operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Lone Star Texas Grill
2022.11 - Current
- Managing daily operations, Hiring and staffing, and creating and solving Inventories.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Manager
Boston Pizza
2022.09 - 2022.11
- Creating Schedules, Assisting the GM on Sales Reports, and Managing the Daily Operations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Supervisor/Server
Bluefin Grille at Bluefin Bay
2017.12 - 2019.01
- Serving Guests with Top notch Service, Supervises floor on busy nights, Serving Vip's and Events.
- Supported needs of guests- person wait staff who attended to specific needs of countless customers daily for High end restaurant with social relevancy and intentionality.
Education
Post Graduate - Hospitality Operations Management with Co-op
Niagara College
Niagara-on-the-Lake, ON05.2022
Bachelor's Degree - Tourism Management
Colegio De Sa N Juan De Letran
Manila, Philippines05.2017
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Customer Relationship Management (CRM)
- Operations Oversight
- Business Development
- Budget Control
- Process Improvements
- Sales Forecasting
Languages
English
Full Professional
Filipino
Native or Bilingual
Awards
- Silver Pineapple Academic Awardee: Awards In excellence Niagara College
- Multiple Times Employee of the Month: Bluefin Grille
- Mr. Letran 2015 award
- Awards in being Campus Ambassador
Timeline
Assistant General Manager
Lone Star Texas Grill
2022.11 - Current
Manager
Boston Pizza
2022.09 - 2022.11
Supervisor/Server
Bluefin Grille at Bluefin Bay
2017.12 - 2019.01
Post Graduate - Hospitality Operations Management with Co-op
Niagara College
Bachelor's Degree - Tourism Management
Colegio De Sa N Juan De Letran
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