Jerome Mendoza
Ponoka,AB
Overview
11
11
years of professional experience
Work History
Crew Trainer
Cameron Bay Holdings
Ponoka
04.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Customer Service Agent
Concentrix CVG Philippines, Inc
Sta Rosa Laguna, Philippines
09.2023 - 02.2024
- Utilizes sales ops grounds through systems and technology to ensure reaching and hitting target
- Handling and optimising efficient and excellent upselling with inbound calls
- Performs role on projects and tasks related to sales and aftersales process.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
The Results CX
Lipa City Batangas ,Philippines
11.2020 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Service Crew Member
Olayan Food Service Company
Riyadh, Saudi Arabia
01.2017 - 01.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew
McDonalds Philippines
Philippines
01.2014 - 12.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Skills
- Customer Service
- Team Leadership
- Safe Food Handling
- Employee Training
- Kitchen Sanitation
- Product Knowledge
Languages
English
Limited Working
Additional Information
Character Reference
Drexler Mendoza
Food Service Supervisor
McDonald's Ponoka
Ryan Lavarias
Food Service Supervisor
McDonald's Ponoka
Timeline
Crew Trainer
Cameron Bay Holdings
04.2024 - Current
Customer Service Agent
Concentrix CVG Philippines, Inc
09.2023 - 02.2024
Customer Service Representative
The Results CX
11.2020 - 02.2023
Service Crew Member
Olayan Food Service Company
01.2017 - 01.2019
Service Crew
McDonalds Philippines
01.2014 - 12.2016