Jerome Jimenez
Richmond,BC
Summary
Highly adaptable individual with experience in fast-paced, customer-facing environments. Strong multitasking and time management skills, with a high attention to detail and safety. Proven ability to communicate effectively with teams, while providing respectful engagement. Looking for opportunities in a hospital setting for my future career path, where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks - YVR International
Richmond, BC
12.2021 - Current
- Took initiative to find extra task when primary duties were completed.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service and maintained calm demeanor during high-volume periods and special events.
- Gave details on coffee blends and preparation descriptions to customers.
- Created complex, hand-crafted beverages based upon customer preferences.
Passenger Service Agent
Flair
Richmond, BC
11.2022 - 09.2023
- Transported individuals requesting wheelchair service to and from desired locations.
- Collaborated with airline staff to ensure timely service for travelers with disabilities.
- Managed gate operations, including boarding, door closure, and jet bridge handling.
- Greeted passengers and utilized the PA system to announce departures, changes to landings, and important information about itineraries, flights, and luggage.
- Carried and operated a radio or pager to communicate with airport personnel.
- Resolved complaints professionally, and communicated clearly and positively with coworkers.
Tire Technician
Kal Tire
Richmond, BC
08.2021 - 11.2021
- Delivered customer service by answering questions and explaining tire installation process.
- Conduct diagnostics, evaluate reparability of tire and rim issues, and use proper repair method.
- Planned work and determined appropriate tools and equipment.
- Upheld record accuracy by using work order reporting system.
- Experience and strong awareness of working in a safety-focused environment.
- Collaborated with team members to fulfill sales and service requests
Education
Automotive Technician Foundation -
BCIT
Burnaby, BC08.2021
Skills
- Customer service
- Professional demeanor and strong work ethic
- Clear verbal communication and team collaboration
- Attention to detail and safety awareness
- Effective time management and task prioritization
- Ability to multitask in fast-paced, high-pressure environments
- Quick learner with adaptability to new procedures
- Fluency in both English and Tagalog
Timeline
Passenger Service Agent
Flair
11.2022 - 09.2023
Barista
Starbucks - YVR International
12.2021 - Current
Tire Technician
Kal Tire
08.2021 - 11.2021
Automotive Technician Foundation -
BCIT