I would like to contribute to your establishment and be the part of the hardworking staff. I am willing to start in any position that its available. Highly proactive manager with 2 years of experience in team leadership in fast food industry. Background includes sales, management and customer service in fast-paced settings. Flexible, results-oriented Manager offering focused leadership and maintain operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Hi, I’m
Jerome Dolovino
Calgary,NE
Summary
Overview
7
years of professional experience
Work History
KFC
Restaurant General Manager
12.2022 - Current
Job overview
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- I Am responsible for improving efficiency and increasing departmental profits while managing the company’s overall operations. We also oversee several elements in a business, including hiring staff, operating budgets, and launching price promotions that could attract more customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
KFC
Assistant Manager
12.2021 - 12.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- A responsibility is to manage a team's workflow and assign tasks for employees to perform during their shifts.
- I may helpful to clearly define the daily, weekly, monthly, and annual goals so team members know what supervisors expect them to complete during each shift.
- I organize their shift responsibilities with deadlines to help supervisors navigate the required tasks.
- I monitor the team's performance and provide the tools and resources necessary to achieve the tasks and support productivity.
KFC
Shift Supervisor
05.2020 - 12.2021
Job overview
- Working in all areas of the restaurant handling the shift, handling the complaint, and managing the order.
- Assisting the manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Ensuring store schedules and objectives are met by employees
IKEA
Food Server
01.2019 - 08.2019
Job overview
- FOOD SERVER
- Cooking, Preparation of food, check the temperature and serve the customers
MR SUB
TEAM MEMBER
11.2018 - 02.2019
Job overview
- Serve the customer, cleaning all areas
A&W
SHIFT SUPERVISOR
10.2016 - 10.2018
Job overview
- Handling the shift, working all areas of the store and managing orders
Education
CAPSTONE COLLEGECANADA
from Business Administration
University Overview
MAYAMOT NATIONAL HIGHSCHOOL
HIGH SCHOOL
2006
University Overview
MAYAMOT ELEMENTARY SCHOOL
2002
University Overview
Skills
- Suggestive Selling
- Food Challenges
- Food Safety and Sanitation
- Maintain Food Safety
Additional Information
Additional Information
- FORKLIFT OPERATOR CERTIFICATE
Jan 7, 2021- Jan 7,2023
- Servsafe Food Handler-Canada Certificate
July 11, 2024
- “So Good” Chef Training Program Certificate Earned in 2011
- A Team Leader Developing Champion 2012
References:
- James Kishnani - Ecolab Specialists - 403-929-4214
- Anthony Ryan De Lara- Area Manager KFC- 403-805-0426
Timeline
Restaurant General Manager
KFC
12.2022 - Current
Assistant Manager
KFC
12.2021 - 12.2022
Shift Supervisor
KFC
05.2020 - 12.2021
Food Server
IKEA
01.2019 - 08.2019
TEAM MEMBER
MR SUB
11.2018 - 02.2019
SHIFT SUPERVISOR
A&W
10.2016 - 10.2018
CAPSTONE COLLEGE
from Business Administration
MAYAMOT NATIONAL HIGHSCHOOL
HIGH SCHOOL
MAYAMOT ELEMENTARY SCHOOL
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