Hi, I’m
Jerome Anastacio
Vancouver,BC
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
10
years of professional experience
Work History
Microserver
Help Desk Technician
05.2022 - 01.2024
Job overview
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Microserver
Deployment Technician
08.2022 - 05.2023
Job overview
- Deployed and tracked assets for customer use.
- Enabled smooth transitions through effective coordination with internal and external teams responsible for installing new systems or decommissioning old ones.
- Optimized system performance by conducting thorough pre-deployment testing and validation.
- Assisted in developing comprehensive reports analyzing overall performance metrics of deployed systems.
- Maintained a proactive approach towards issue resolution through early identification, reporting, tracking, and escalation.
Microserver
Asset Recovery
07.2018 - 08.2022
Job overview
- Streamlined repossession processes for increased efficiency in asset recovery operations.
- Maximized asset recovery by implementing strategic recovery plans and negotiating settlements.
- Maximized asset recovery by efficiently managing the liquidation process of various businesses.
- Demonstrated expertise in asset recovery and negotiation tactics, securing favorable outcomes for clients.
Home Based Business
Computer Technician
03.2014 - 01.2018
Job overview
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
CDI CollegeBurnaby, BC
No Degree from Graphic Designer
09.2021
Cavite State UniversityCavite Philippines
Bachelor of Science from Information Technology
03.2013
University Overview
- Member of Junior Philippines Computer Society, [2009] to [2010]
- [Fasteners Corporation], [EPZA Philippines], Completed [2012]
- Thesis Paper: [Enrollment System for secondary school ]
Skills
- Software Updates
- Issue Resolution
- Hardware Repair
- Remote System Analysis
- Application support
- Ticket management
- Technical Support Triage
- Operating systems knowledge
- Software Installation
- Remote Support
- Desktop support
- Technical Troubleshooting
- Microsoft Outlook
- Data Recovery
- Hardware diagnostics
- Windows 10
- Microsoft Office Specialist (MOS) Expert
- Problem-Solving
- Hardware and Software Repair
Languages
English
Professional Working
filipino
Native or Bilingual
Timeline
Deployment Technician
Microserver
08.2022 - 05.2023
Help Desk Technician
Microserver
05.2022 - 01.2024
Asset Recovery
Microserver
07.2018 - 08.2022
Computer Technician
Home Based Business
03.2014 - 01.2018
CDI College
No Degree from Graphic Designer
Cavite State University
Bachelor of Science from Information Technology
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