Justice Brown
Brampton,ON
Summary
.Reliable mother and helper of the community enthusiastically pursuing opportunity of PSW to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
S&P Data
03.2019 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Walmart
02.2015 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured compliance with company policies and procedures
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Certificate - PSW
Trios College
Brampton, ON03.2025
Certificate - General Arts And Science
Fanshawe College of Applied Arts And Technology
London, ON01.2024
High School Diploma -
Trenton High School
Trenton, ON08.2018
Skills
- Problem-solving skills
- Customer Support
- Customer Service
- Personal Care
- Safety awareness
- Meal Preparation
- Compassionate Caregiving
- Emotional Support
- Adaptable problem-solving
- Mobility support
- Health and safety compliance
- Clear Communication
Accomplishments
- All throughout High school I was in a non-profit specialized high skill major.
- Attended soup kitchens and provided care packages to the homeless.
- Frequently would do fundraiser's to earn money, which would help us buy the products for the care packages.
- Working with and helping people who need it the most as always been my passion and goal.
- Graduated with a red seal on diploma
- Was dedicated to the non-profit sector and helping people ever since beginning high school and now pursing college
Languages
English
Native or Bilingual
Certification
Certificate of Qualification within the non-profit sector
Timeline
Call Center Representative
S&P Data
03.2019 - 01.2022
Cashier
Walmart
02.2015 - 07.2018
Certificate - PSW
Trios College
Certificate - General Arts And Science
Fanshawe College of Applied Arts And Technology
High School Diploma -
Trenton High School
Certificate of Qualification within the non-profit sector
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