Jerold S. Tolosa
Montreal,QC
Summary
Results-driven professional with a diverse background in leadership, education, and customer service, currently pursuing a college degree in Computer Science with a specialization in Network and Security Management. Proven track record of effective team management, training, and operational improvement. Skilled in developing and implementing strategies to drive performance and efficiency. Adept at fostering positive relationships, enhancing team performance, and maintaining high standards of service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Areal Leader
McDonald's
07.2021 - Current
- Led training initiatives for new hires, contributing to their rapid integration into the team environment.
- Established strong relationships with clients by maintaining open lines of communication and promptly addressing any issues that arose.
- Collaborated with senior management to develop and execute strategies for sales growth and operational efficiency.
Mathematics Educator
Kumon Math & Reading Centre
04.2021 - 07.2021
- Developed customized educational strategies for students aged 4-15, addressing their unique learning needs and ensuring tailored progression through the Kumon curriculum.
- Conducted regular evaluations to track student performance, adjust learning plans, and provide targeted feedback to enhance comprehension and skills.
- Created a positive and encouraging classroom atmosphere to build students' confidence, motivate consistent effort, and support their academic growth.
Grocery Clerk
Metro Grocery Store
06.2020 - 04.2021
- Stocked fresh produces, vegetables and fruits,
- Cleaned and maintained the fresh produce section and displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Cadet Sergeant
Canadian Armed Forces - 2719 Cote-Des-Neiges
09.2016 - 03.2020
- Enhanced team performance by implementing effective leadership and communication strategies.
- Took part in extracurricular activities that fostered teamwork, camaraderie, and discipline among cadets.
- Increased morale by recognizing exemplary performance through awards ceremonies or commendations.
Education
Attestation of Collegial Studies - Computer Science in Network & Security Management
LaSalle College
Montreal, QC05.2027
College Degree - General Social Science
Dawson College
Montreal, QC05.2024
High School Diploma -
Ecole Secondaire Saint Luc
Montreal, QC06.2021
Skills
- Team Management
- Customer Service
- Leadership skills
- Client Relationship Building
- Excel, Word, Powerpoint, Outlook
- Bilingualism: English and French
Certification
• Completion of Kumon Mathematics Program (2021)
• CPR & AED (2021)
Timeline
Areal Leader
McDonald's
07.2021 - Current
Mathematics Educator
Kumon Math & Reading Centre
04.2021 - 07.2021
Grocery Clerk
Metro Grocery Store
06.2020 - 04.2021
Cadet Sergeant
Canadian Armed Forces - 2719 Cote-Des-Neiges
09.2016 - 03.2020
Attestation of Collegial Studies - Computer Science in Network & Security Management
LaSalle College
College Degree - General Social Science
Dawson College
High School Diploma -
Ecole Secondaire Saint Luc
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