Jernique King
Brampton,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
46
46
years of post-secondary education
Work History
Customer Service Representative
Global Management Infrastructure Services
08.2018 - 05.2024
- - Assisted customers with all requests and queries, ensuring high satisfaction levels. - Stayed up to date with various changes and updates to provide accurate information to customers. - Reported and escalated issues to appropriate departments for timely resolution. - Hosted training sessions to improve team skills and knowledge. - Planned team activities to enhance team cohesion and morale. - Planned and distributed tasks among team members to ensure efficient workflow. - Assisted in planning multiple company special events and parties, contributing to event success and employee engagement.
Owner
Sugar Head Desserts and Catering
08.2019 - 05.2024
- - Planned and designed menus to meet diverse customer preferences and dietary requirements. - Executed marketing and advertising strategies to increase brand visibility and attract new clients. - Sourced high-quality ingredients and products to ensure exceptional food quality. - Managed all aspects of cleaning and maintenance to comply with health and safety standards. - Handled accounting tasks including budgeting, invoicing, and financial reporting. - Coordinated and executed deliveries ensuring timely and accurate service. - Provided exceptional customer service, resolving issues and ensuring customer satisfaction. - Organized and maintained filing systems for efficient business operations.
Line Cook
Mayday Restaurant
11.2016 - 02.2017
- - Prepared and cooked menu items in line with restaurant standards. - Assisted in maintaining kitchen hygiene and organization.
Cook
Sheer Rocks Restaurant
11.2014 - 7 2018
- - Managed the dessert section, ensuring high-quality preparation and presentation. - Functioned within Tapas hours, contributing to a dynamic and fast-paced kitchen environment. - Handled food preparation, created task and order lists, maintained section sanitation, and developed new recipes.
Education
Associate's Degree in Culinary Arts -
Antigua And Barbuda Hospitality Training Institute
Antigua08.2015
High School Diploma -
Baptist Academy of Antigua
Antigua 08.2024 - 08.2013
Skills
Excellent organization and time management
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementPersonal development programsWork-life balanceTimeline
High School Diploma -
Baptist Academy of Antigua
08.2024 - 08.2013
Owner
Sugar Head Desserts and Catering
08.2019 - 05.2024
Customer Service Representative
Global Management Infrastructure Services
08.2018 - 05.2024
Line Cook
Mayday Restaurant
11.2016 - 02.2017
Cook
Sheer Rocks Restaurant
11.2014 - 7 2018
Associate's Degree in Culinary Arts -
Antigua And Barbuda Hospitality Training Institute
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