Jernique King
Brampton,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
46
46
years of post-secondary education
Work History
Customer Service Representative
Global Management Infrastructure Services
08.2018 - 05.2024
- - Assisted customers with all requests and queries, ensuring high satisfaction levels. - Stayed up to date with various changes and updates to provide accurate information to customers. - Reported and escalated issues to appropriate departments for timely resolution. - Hosted training sessions to improve team skills and knowledge. - Planned team activities to enhance team cohesion and morale. - Planned and distributed tasks among team members to ensure efficient workflow. - Assisted in planning multiple company special events and parties, contributing to event success and employee engagement.
Owner
Sugar Head Desserts and Catering
08.2019 - 05.2024
- - Planned and designed menus to meet diverse customer preferences and dietary requirements. - Executed marketing and advertising strategies to increase brand visibility and attract new clients. - Sourced high-quality ingredients and products to ensure exceptional food quality. - Managed all aspects of cleaning and maintenance to comply with health and safety standards. - Handled accounting tasks including budgeting, invoicing, and financial reporting. - Coordinated and executed deliveries ensuring timely and accurate service. - Provided exceptional customer service, resolving issues and ensuring customer satisfaction. - Organized and maintained filing systems for efficient business operations.
Line Cook
Mayday Restaurant
11.2016 - 02.2017
- - Prepared and cooked menu items in line with restaurant standards. - Assisted in maintaining kitchen hygiene and organization.
Cook
Sheer Rocks Restaurant
11.2014 - 7 2018
- - Managed the dessert section, ensuring high-quality preparation and presentation. - Functioned within Tapas hours, contributing to a dynamic and fast-paced kitchen environment. - Handled food preparation, created task and order lists, maintained section sanitation, and developed new recipes.
Education
Associate's Degree in Culinary Arts -
Antigua And Barbuda Hospitality Training Institute
Antigua08.2015
High School Diploma -
Baptist Academy of Antigua
Antigua 08.2024 - 08.2013
Skills
Excellent organization and time management
Strong communication and interpersonal abilities
Proficient in problem-solving and critical thinking
Keen interest in understanding how things work and the reasons behind processes
Proficient in Microsoft Word, Excel, and PowerPoint
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Microsoft Excel
Appointment Scheduling
Customer Relationship Management (CRM)
Team Development
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementPersonal development programsWork-life balanceTimeline
High School Diploma -
Baptist Academy of Antigua
08.2024 - 08.2013
Owner
Sugar Head Desserts and Catering
08.2019 - 05.2024
Customer Service Representative
Global Management Infrastructure Services
08.2018 - 05.2024
Line Cook
Mayday Restaurant
11.2016 - 02.2017
Cook
Sheer Rocks Restaurant
11.2014 - 7 2018
Associate's Degree in Culinary Arts -
Antigua And Barbuda Hospitality Training Institute