Summary
Overview
Work History
Education
Skills
Employee of the month February 2018 Walmart
Timeline
Generic
Jerniece Menefee

Jerniece Menefee

Sacramento

Summary

Dynamic and versatile professional with a strong background in customer service, delivery operations, and administrative support. Proven ability to handle high-volume inquiries, resolve complex issues, and foster positive client relationships. Skilled in cross-functional collaboration, data entry, scheduling, and document management using a variety of digital platforms. Adept at multitasking in fast-paced environments while maintaining attention to detail, accuracy, and service quality. Highly motivated to contribute to a mission-driven team and grow within a progressive organization.

Overview

7
7
years of professional experience

Work History

Caregiver

In Home Support Services (IHSS)
06.2022 - 01.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Delivery Driver

United Parcel Service (UPS)
04.2021 - 07.2022
  • Successfully delivered 70-85 packages per hour along assigned routes, consistently meeting daily delivery targets and ensuring timely service.
  • Demonstrated in-depth knowledge of local geography, freeways, and alternative routes, optimizing delivery efficiency and reducing transit times.
  • Maintained a high level of accuracy in package handling, ensuring all deliveries were completed correctly and in good condition.
  • Utilized handheld technology to track deliveries, manage routes, and obtain customer signatures, contributing to accurate record-keeping and accountability.
  • Provided exceptional customer service by communicating effectively with clients, addressing inquiries, and resolving issues promptly.
  • Conducted pre-trip and post-trip vehicle inspections, ensuring the delivery vehicle was in optimal condition and compliant with safety regulations.
  • Managed time efficiently to prioritize deliveries, adapting to changing circumstances and rerouting as necessary to meet deadlines.
  • Developed strong relationships with clients and team members, fostering a collaborative environment focused on meeting customer needs and company goals.
  • Demonstrated a strong work ethic and commitment to safety protocols, consistently adhering to traffic laws and company policies.
  • Eager to learn and grow within the organization, seeking opportunities for advancement and skill development in the delivery industry.

Custodian

University of California, Davis
05.2019 - 10.2019
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Kept building spaces premises clean inside and outside.

Customer Service Representative

Walmart Neighborhood Market
11.2017 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

No Degree - Pre Health Occupations

Sacramento City College
Sacramento, CA
06-2026

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Daily living assistance
  • Patient care
  • Multitasking and organization
  • Basic housekeeping
  • Housekeeping
  • Meal preparation
  • Verbal and written communication skills
  • Flexible schedule
  • Flexible schedule and availability
  • First aid and safety
  • Compassionate care
  • Relationship building
  • Housekeeping tasks
  • Emotional support

Employee of the month February 2018 Walmart

Recognized as employee of the month in February 2018 while at Walmart Neighborhood Market. Very suprising but welcomed.

Timeline

Caregiver

In Home Support Services (IHSS)
06.2022 - 01.2025

Delivery Driver

United Parcel Service (UPS)
04.2021 - 07.2022

Custodian

University of California, Davis
05.2019 - 10.2019

Customer Service Representative

Walmart Neighborhood Market
11.2017 - 09.2018

No Degree - Pre Health Occupations

Sacramento City College

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Jerniece Menefee