Jermiah Charles Forbes
Ottawa,ON
Summary
- 5 years experience in Customer Service
- Strong Negotiation and problem-solving skills.
- Highly Organized with strong attention to detail.
- Excellent written and verbal communication, with a professional but also approachable demeanour.
- Ability to thrive in fast-paced environments, and adapt to new challenges.
- Ability to prioritize tasks and meet tight deadlines without compromising quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sterile Processing Attendant
Elizabeth Bruyère Hospital
01.2023 - 01.2024
- Maintained and tracked hospital inventory
- Delivered sterile equipment to nurses and other healthcare staff
- Handled orders and coordinated inventory transfers across hospital sites
- Collected and stored incoming orders in complaint with safety protocols
- Performed laundry duties to maintain hospital hygiene standards
Car Detailer
Bumble Bee Autos
01.2023 - 12.2023
- Client's vehicle detailed to their specifications and satisfaction
- Maintained, cleaned, and organized the workspace to ensure smooth operations
- Scheduled clients appointments and answered inquiries to improve service delivery
Designer's Assistant
Labarang Designs
01.2019 - 12.2021
- Supported design projects by preparing materials, taking measurements, and cutting fabrics
- Managed inventory while also purchasing and replacing equipment or materials as needed
- Filmed promotional content and advertisements for brand campaigns
- Provided exceptional customer service and hospitality while also handling some bookings and customer inquiries
- Maintained a clean and organized workspace
Sales Associate
St. Jerome Religious Store
01.2017 - 12.2019
- Assisting customers in selecting products, providing personal recommendations
- Processed transactions and managed store inventory
- Maintained a clean and welcoming shopping environment to enhance customer experience
- Built lasting connections with customers through attentive and friendly service
Education
Ontario Secondary School Diploma -
Ridgemont High School
Ottawa, ON01.2023
Skills
- Proficient with data entry software and tools
- Quick learner of new data management systems or software
- Understand and adhere to data protection regulations and policies
- Physically capable of performing demanding work such as lifting, moving, and standing for long periods of time
- Ability to resolve minor technical issues or support customers with technology-related concerns
- Familiar with all google/microsoft programs
- Strong ability to understand and fulfill customer needs through product knowledge
- Skilled at building and maintaining professional customer relationships
- Experienced in educating customers about services, handling payments, and negotiating arrangements
- Proficient in managing inbound and outbound calls to address customers' inquiries effectively
- Skilled at de-escalating challenging situations and maintaining customer satisfaction
- Thrives in team environments with clear and effective collaboration
- Skilled at multitasking and switching priorities under pressure
- Strong problem-solving capabilities and ability to generate actionable solutions
- Efficient with POS system
Languages
English
Professional Working
Relevant Skills And Achievements
Proficient with data entry software and tools., Quick learner of new data management systems or software., Understand and adhere to data protection regulations and policies., Physically capable of performing demanding work such as lifting, moving, and standing for long periods of time., Ability to resolve minor technical issues or support customers with technology-related concerns., Familiar with all google/microsoft programs., Strong ability to understand and fulfill customer needs through product knowledge., Skilled at building and maintaining professional customer relationships., Experienced in educating customers about services, handling payments, and negotiating arrangements., Proficient in managing inbound and outbound calls to address customers' inquiries effectively., Skilled at de-escalating challenging situations and maintaining customer satisfaction., Thrives in team environments with clear and effective collaboration., Skilled at multitasking and switching priorities under pressure., Strong problem-solving capabilities and ability to generate actionable solutions.
Summary Of Qualifications And Key Skills
- 5 years experience in Customer Service
- Strong Negotiation and problem-solving skills.
- Highly Organized with strong attention to detail.
- Excellent written and verbal communication, with a professional but also approachable demeanour.
- Ability to thrive in fast-paced environments, and adapt to new challenges.
- Ability to prioritize tasks and meet tight deadlines without compromising quality.
- Valid food certification from safe check
Certification
Food handlers Certificate
Business Certificate (2023)
Timeline
Sterile Processing Attendant
Elizabeth Bruyère Hospital
01.2023 - 01.2024
Car Detailer
Bumble Bee Autos
01.2023 - 12.2023
Designer's Assistant
Labarang Designs
01.2019 - 12.2021
Sales Associate
St. Jerome Religious Store
01.2017 - 12.2019
Ontario Secondary School Diploma -
Ridgemont High School
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