Jermaine McLean
Mississauga,ON
Summary
Skilled dispatcher with several years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high praise for work quality and speed. Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Superintendent
Metcap Living Management
Brampton, Ontario
03.2023 - 03.2024
- Communicated regularly with maintenance staff about necessary repairs or scheduled maintenance tasks.
- Efficiently completed basic maintenance and cleaning duties.
- Performed routine maintenance on assembly equipment.
- Executed regular upkeep of refrigeration equipment.
- Managed equipment inventory and maintenance needs.
- Coordinated scheduling of equipment maintenance activities.
- Created and maintained maintenance logs to track repairs and preventive maintenance schedules.
Dock Associate
The Rosedale Group
Mississauga, Ontario
06.2019 - 04.2023
- Contributed to maintaining accurate stock levels by actively engaging in inventory counts.
- Ensured the regular upkeep of equipment utilized in the unloading process.
- Offered support to customers by helping load their vehicles at the dock area.
- Maintained responsibility for verifying the accuracy and completeness of shipping documents, such as bills of lading and manifests, prior to truck loading.
- Managed stock levels accurately by tracking inventory movements in and out of the warehouse.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
Operations Supervisor
All Canadian Courier
Mississauga, Ontario
01.2015 - 06.2019
- Updated records of driver locations, delays, and cancellations.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Ensured compliance with safety regulations and company policies.
- Received and dispatched calls for emergency services.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Participated in team meetings discussing changes in procedures or processes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
Assistant Supervisor
QA Courier
Mississauga, Ontario
08.2013 - 12.2014
- Maintained records of all shipments, including tracking numbers, costs.
- Created routing plans to ensure efficient use of resources and cost-effectiveness of deliveries.
- Collaborated with drivers to develop an optimal sequence for making deliveries.
- Coordinated with vendors regarding product availability and pricing structures.
- Analyzed traffic patterns in order to plan the most efficient routes possible.
- Performed data entry tasks into various software systems for accurate shipment information management.
- Inspected vehicles before each route run to ensure they were operating properly.
- Monitored changes in regulations related to transportation and logistics operations.
Education
Associate of Arts - Video Game Arts
Trios College
Toronto05-2024
High School Diploma -
Bramalea Secondary School
Brampton, ON10-2009
Skills
- Quality Assurance
- Community Relations
- Business Planning
- Training Oversight
- Fiscal planning
- Project Management
- Data Analysis
- Continuous Improvement
- Dispatch Coordination
- Data Entry
- Customer Relations
- Database Management
- Route Planning
- Service planning
- Critical thinker
- OSHA Compliance
- Material Handling
- Shipping and receiving
- Loading and unloading
- OSHA training
- Hazardous Materials Handling
- Inventory Control
- Hazardous materials knowledge
- Warehouse Safety
- Health and safety compliance
Timeline
Superintendent
Metcap Living Management
03.2023 - 03.2024
Dock Associate
The Rosedale Group
06.2019 - 04.2023
Operations Supervisor
All Canadian Courier
01.2015 - 06.2019
Assistant Supervisor
QA Courier
08.2013 - 12.2014
Associate of Arts - Video Game Arts
Trios College
High School Diploma -
Bramalea Secondary School
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