JERMAINE BENNETT
Mississauga,Canada
Summary
Dedicated professional skilled in building client relationships and enhancing service delivery. Known for a collaborative approach that fosters teamwork and improves customer loyalty, achieving notable increases in retention and satisfaction. Focused on continuous improvement and delivering results that align with organizational objectives.
Overview
8
8
years of professional experience
Work History
Project Coordinator/Customer Service
Action Scaffold Services
11.2022 - Current
- Coordinate 25+ active projects weekly by managing material dispatch, client communication & schedule alignment with field crews.
- Maintain 100% accuracy in work order documentation, quotations & invoicing through CRM as well as ERP integration.
- Supported the sales & operations team in achieving a 15% year-over-year increase in project turnaround efficiency.
- Track project progress & materials, ensuring compliance with safety, quality & timeline standards.
- Developed & implemented customer service protocols that lifted satisfaction scores by 20% according to internal client feedback.
Marketing Sales Representative
Vector Marketing
05.2023 - 12.2023
- Delivered product demos to 100+ customers monthly. Maintaining a 30% close rate.
- Increased customer retention by 12% through relationship-based selling & consistent follow up.
- Conducted 10+ weekly presentations targeting new demographic markets.
- Reduced customer complaints by 25% through proactive service delivery.
Delivery Associate
SCI White Glove
Mississauga, Ontario
01.2022 - 03.2023
- Delivered packages efficiently using company vehicles and navigation systems.
- Ensured timely delivery by planning optimal routes and schedules daily.
- Provided excellent service and attention to customers when face-to-face orthrough phone conversations.
- Collaborated with warehouse staff to organize and prepare shipments for delivery.
- Assisted in training new associates on delivery protocols and customer service standards.
- Resolved delivery issues promptly, maintaining positive customer relationships throughout the process.
- Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
Delivery Associate
The Brick
Mississauga, Ontario
09.2017 - 06.2019
- Achieved cost-savings by developing functional solutions to problems.
- Ability to lift & pull 100lbs or more repetitively.
- Collaborated with warehouse staff to organize and prepare shipments for delivery.
- Maintained cleanliness of vehicle interior & exterior.
- Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Navigated routes with relevant map programs and GPS systems.
- Communicated with customers to confirm delivery details and address concerns.
- Handled merchandise in accordance with product handling standards.
Education
Associate - Journalism
Canisius College
Buffalo, NYSkills
- CRM/ERP Systems (Salesforce, Jobber, SAP)
- Customer Service & Relationship Management
- Project Coordination & Documentation
- Team Collaboration & Communication
- Safety Compliance & Quality Control
- Scheduling & Logistics Management
- Process Improvement & Data Entry Accuracy
Accomplishments
- Youth Without Shelter, 2021 - 2023
- Brodie League, 2023 - Present
Professional Overview
Adaptable & result driven. Professional with 6+ years of combined experience in customer service, project coordination, logistics & sales. Proven ability to enhance client satisfaction, streamline delivery operations & support cross-functional project teams in fast-paced construction & distribution environments. Recognized for strong communication, time management & organizational skills that drive measurable business outcomes.
Timeline
Marketing Sales Representative
Vector Marketing
05.2023 - 12.2023
Project Coordinator/Customer Service
Action Scaffold Services
11.2022 - Current
Delivery Associate
SCI White Glove
01.2022 - 03.2023
Delivery Associate
The Brick
09.2017 - 06.2019
Associate - Journalism
Canisius College