Summary
Overview
Work History
Education
Skills
Training
References
Timeline
Generic

JERMAINE A. JACKSON

34 Bellinger Drive, Ajax,Canada

Summary

Operations leader with a focus on process optimization and team collaboration, enhancing efficiency at Precision Parcel and Package Deliveries. Skilled in Microsoft Office applications, safety compliance, and operational excellence. Demonstrated ability in problem-solving and achieving high-quality service outcomes.

Overview

7
7
years of professional experience

Work History

Dispatcher (P/T)

Quick Messenger Service
Toronto, Canada
01.2019 - Current
  • Company Overview: Toronto (Canada)
  • Weekend and evening dispatching
  • Evening CSR duties – responding to customers queries and providing instructions to on duty drivers.
  • Toronto (Canada)

Terminal Manager

Precision Parcel and Package Deliveries
11.2021 - 06.2025
  • Company Overview: Canada
  • Supervising Terminal Operations: Ensuring the smooth and efficient functioning of all terminal activities, including the coordination of staff, scheduling, and safety compliance
  • Optimizing Processes: Identifying areas for improvement and implement strategies to optimize operational processes, enhance efficiency, and increase productivity.
  • Coordinating with Other Departments: Working closely with other departments, such as Health and Safety, Finance, and customer service, to ensure seamless operations.
  • Ensuring Safety and Compliance: Ensuring that all operations adhere to safety regulations and company policies, and for maintaining a safe working environment.
  • Managing Staff: Managing and training terminal staff and IOO Independent Owner Operators to ensure they are competent and motivated.
  • Overseeing Dispatch and Planning: Overseeing all dispatch, planning, and document management functions.
  • Managing Operational Performance: Monitoring operational performance, identify areas for improvement, and implement actions to enhance performance.
  • Canada

Operations AM Supervisor

Precision Parcel and Package Deliveries
10.2020 - 11.2021
  • Company Overview: Canada
  • Preparing and maintaining client Inventory Reports
  • Preparing Sortation reports.
  • Resolve complaints and answer questions of customers regarding services and procedures.
  • Contribute and maintain a successful, safe, team environment.
  • Review volumes in established routes daily to balance workload, audit drivers and hub processes.
  • Oversee and supervise 25 drivers on their delivery routes.
  • Maintain relationships with key customer contacts involved in the day-to-day operations of their business.
  • Canada

Education

Ontario Graduate Certificate - Supply Chain Management

Lambton College
ON
04.2020

Skills

  • Empathy
  • Adaptability
  • Communication skills
  • Time management
  • Team collaboration
  • Problem solving
  • Quick learner
  • Proficient in Microsoft Office

Training

  • ISO 9001:2015
  • HACCP
  • GMP
  • Supervisory Management

References

Can be furnished upon request.

Timeline

Terminal Manager

Precision Parcel and Package Deliveries
11.2021 - 06.2025

Operations AM Supervisor

Precision Parcel and Package Deliveries
10.2020 - 11.2021

Dispatcher (P/T)

Quick Messenger Service
01.2019 - Current

Ontario Graduate Certificate - Supply Chain Management

Lambton College

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JERMAINE A. JACKSON