Jerina Jad Amazona
Halifax,Nova Scotia
Summary
- To obtain a job applying the knowledge and skill gained from my previous work in an institution or company that will provide me the opportunity to grow as a responsible and competent individual.
- Possesses excellent customer service skills
- Can work under pressure, perform multi-tasking
- Communicate confidently and effectively at all levels
- Energetic and enthusiastic with refined manners
Overview
7
7
years of professional experience
Work History
Customer Relations Officer
SMART COMMUNICATIONS INC.
04.2016 - 03.2022
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Maintained statistical database of customers using Optima for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Produced and implemented customer satisfaction guarantee program which directly resulted in120% increase in sales.
- Developed and implemented standards for staff to provide consistent service to customers.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Managed a high volume of inbound calls, efficiently responding to customer inquiries and resolving issues.
Guest Service Agent
HOTEL HALIFAX
09.2022 - 02.2023
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk service to guest
- Assigning rooms and taking care of administrative duties
- Processing guest payments
- Being a source of information to guest on various matters such as transport and restaurant advice
- Accommodating general and unique requests.
Junior Sandwich Artist
SUBWAY LIMITED
06.2022 - 07.2023
- Greets and serves guests and responsible for preparing sandwiches for customers
- Ensuring that food safety standards are respected
- Collecting payment from customers
- Cleaning the working area.
Education
Bachelor of Science in Business Administration -
Kolehiyo ng Lungsod ng Lipa
Lipa City, Batangas, Philippines06.2015
Skills
- Excellent customer service
- Strong Communication Skills
- Efficient Work Pace
- Cash Handling Abilities
- Reliability and punctuality
- Cleanliness and hygiene
- Customer Service
- Multitasking and Prioritizing
- Effective multi-tasking
- Time Management
Civilstatus
Married
Height
5'3
Personal Information
- Date of Birth: 03/25/1995
- Nationality: Filipino
Languages
English
Professional Working
Timeline
Guest Service Agent
HOTEL HALIFAX
09.2022 - 02.2023
Junior Sandwich Artist
SUBWAY LIMITED
06.2022 - 07.2023
Customer Relations Officer
SMART COMMUNICATIONS INC.
04.2016 - 03.2022
Bachelor of Science in Business Administration -
Kolehiyo ng Lungsod ng Lipa
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