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Jerin Thomas
Welland,ON
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Tim Hortons
2025.05 - Current
- Led daily operations, ensuring efficient service and compliance with health standards.
- Supervised staff training and development to enhance team performance and customer satisfaction.
- Implemented cost-control measures, reducing waste and optimizing inventory management.
- Developed and executed promotional strategies to increase foot traffic and drive sales growth.
Corporate Manager | Food & Beverage
Delta Bingo & Gaming
2023.07 - 2024.08
- Operational Efficiency Enhancement: Oversaw food and beverage operations, implementing strategic initiatives that led to a 15% increase in customer satisfaction.
- Cost Management and Revenue Growth: Introduced cost-saving measures and developed comprehensive Standard Operating Procedures (SOPs), resulting in an 18% increase in revenue while maintaining high-quality standards.
- Leadership and Team Development: Managed a team of 50, promoting a collaborative and efficient work environment. Orchestrated successful promotional campaigns that significantly increased sales and elevated customer engagement.
- Performance Metrics and Process Improvement: Created and implemented a Key Performance Indicator (KPI) program, generating actionable insights that enhanced operational performance and informed strategic decision-making.
- Revamped SOPs by identifying process gaps and incorporated detailed planning, leading to more efficient operations.
- Operational Efficiency: Optimized staff scheduling to enhance coverage and operational efficiency, reducing labor costs and boosting overall productivity.
- Inventory Management and Innovation: Applied creative problem-solving techniques to address challenges and streamline inventory management processes, driving operational improvements.
Assistant Operations Manager
Delta Bingo & Gaming
2022.01 - 2023.07
- Operational Management: Managed daily operations, resulting in a 12% increase in efficiency and improved team collaboration.
- Process Optimization: Streamlined operational processes, reducing downtime by 15% and enhancing productivity across multiple departments.
- Team Development and Cost Reduction: Fostered a team-oriented environment, boosting employee morale and achieving a 20% increase in team performance metrics; analyzed workflow inefficiencies, implementing strategic changes that led to a 10% reduction in operational costs.
Restaurant Manager
Tim Hortons
2020.10 - 2021.12
- Operational Coordination: Effectively coordinated daily restaurant management operations, increasing productivity and customer satisfaction.
- Resource Management: Managed ordering of food and beverage supplies, scheduled staff, and supervised employees to ensure optimal performance and customer satisfaction.
- Compliance and Promotion: Monitored adherence to health and safety regulations, and implemented marketing and advertising campaigns to drive business growth.
Area Sales Manager
Cafe Coffee Day
2015.06 - 2018.06
- Sales and Compliance Management: Oversaw sales and ensured compliance with SOPs for 10 stores, compiling key reports on sales, wastage, attrition, same-store sales growth, and profit and loss.
- Customer Satisfaction: Ensured high levels of customer satisfaction through excellent service and effective complaint handling.
- Employee Development: Trained and coached new employees, promoting their growth within set timelines.
Education
Post Graduate Certificate - International Business
Niagara College
NOTL2019-12
Post Graduate Certificate - Hospitality and Tourism Management
Niagara College
NOTL2019-04
Bachelors of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Goa, India2015-05
Skills
- Outstanding Customer Service
- Strategic Problem Solving
- Organization & Process Improvement
- Strong Leadership & Team Building
LANGUAGES
English
Hindi
Punjabi
Timeline
Restaurant Manager
Tim Hortons
2025.05 - Current
Corporate Manager | Food & Beverage
Delta Bingo & Gaming
2023.07 - 2024.08
Assistant Operations Manager
Delta Bingo & Gaming
2022.01 - 2023.07
Restaurant Manager
Tim Hortons
2020.10 - 2021.12
Area Sales Manager
Cafe Coffee Day
2015.06 - 2018.06
Bachelors of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Post Graduate Certificate - Hospitality and Tourism Management
Niagara College
Post Graduate Certificate - International Business
Niagara College