Summary
Overview
Work History
Education
Skills
Timeline
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JERIN THANKACHAN

Lower Sackville,Canada

Summary

Highly motivated individual with extensive customer service and management experience. Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

Overview

9
9
years of professional experience

Work History

Shift Manager

Wendy’s
Lower Sackville, Nova Scotia
02.2024 - 01.2025
  • Oversee and coordinate the daily tasks of food preparation and portioning staff.
  • Instruct team members on job responsibilities, hygiene practices, and safety protocols.
  • Forecast the quantity of ingredients and supplies necessary for food production.
  • Verify that food products and service delivery comply with established quality standards.
  • Keep detailed records of inventory, maintenance needs, sales performance, and food waste
  • Compile food order summaries to assist kitchen personnel with meal preparation.
  • Supervise the transportation and distribution of food items, ensuring accurate delivery.
  • Create and implement staff work schedules and operating procedures.
  • Track revenue and analyze labour costs to support operational efficiency.
  • Contribute to the formulation of policies and procedures related to operations, equipment maintenance, and workplace safety.

Shift Manager

Wendy's
Peterborough, Canada
10.2020 - 05.2023
  • Helps maintain standard for raw and finished product quality service and speed, cleanliness
  • Maintained records of stock, sales and wastage.
  • Estimate and order ingredients and supplies required for meal preparations.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.

GHS Associate

Walmart
Peterborough, Canada
04.2020 - 09.2021
  • Stocking bins, coolers, shelves
  • Ensuring aisles and displays are clean
  • Helping customers
  • Collecting online ordered items from the aisles, properly bagging them and dispensing them to the customer.

Clerk

Safeway
Thunder Bay, Canada
03.2019 - 12.2019
  • Tracking enquiries and taking orders from customers through phone
  • Packing and displaying items to the aisles
  • Customer interactions and helping them
  • Quality checking of the displayed items and taking necessary actions.

Operational Manager

CommandTech CAD & IT PVT LTD
India, India
06.2016 - 07.2018
  • Tracking of enquiries from various modes like email, telephone and direct enquiries and maintaining the record of the same so that feedback can be taken
  • Liaisons with head office for upcoming programs, admissions, test, schemes and other offers
  • Record maintain and monitor attendance to ensure punctuality and maintaining/updating leave record.

Education

PG Diploma in Project Management -

Fleming college
12.2020

PG Diploma in International Business Management -

Confederation college
12.2019

Master of Business Administration in HRM -

TKM college
05.2018

Bachelor of Technology in IT -

Younus college of engineering and Technology
05.2015

Skills

  • Good teamwork skills
  • Communication skills and networking ability
  • Adaptability
  • Strong attention to detail
  • Good organization and planning skills
  • Negotiation and conflict management
  • Problem solving and decision making
  • Multitasking

Timeline

Shift Manager

Wendy’s
02.2024 - 01.2025

Shift Manager

Wendy's
10.2020 - 05.2023

GHS Associate

Walmart
04.2020 - 09.2021

Clerk

Safeway
03.2019 - 12.2019

Operational Manager

CommandTech CAD & IT PVT LTD
06.2016 - 07.2018

PG Diploma in Project Management -

Fleming college

PG Diploma in International Business Management -

Confederation college

Master of Business Administration in HRM -

TKM college

Bachelor of Technology in IT -

Younus college of engineering and Technology

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JERIN THANKACHAN