JERIN SAM SAJI
Nanaimo,Canada
Summary
Results-driven hospitality professional with a passion for delivering exceptional guest experiences and contributing to the success of hospitality establishments. Seeking a challenging role that utilizes strong customer service skills, leadership abilities, and industry knowledge to exceed guest expectations and drive the reputation and profitability of the organization. Committed to continuous growth and professional development in the dynamic field of hospitality management. Currently in Canada under an Open Work Permit, prepared to make a positive impact in the industry.
Overview
7
7
years of professional experience
Work History
Assistant Manager
A&w Restaurants
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Supervisor
A&w Restaurants
09.2023 - 03.2024
- Collaborate with kitchen staff to ensure efficient and timely food service
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server Assistant- Part Time
Fairmont Royal York
03.2023 - 08.2023
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
Assistant Food & Beverage Service
Four Point by Sheraton
12.2019 - 04.2021
- Supported event planning efforts by coordinating banquet setups and serving large parties seamlessly.
- Handled high-pressure situations calmly, maintaining professionalism during peak hours or when faced with difficult patrons.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in higher customer satisfaction.
- Adapted quickly to changes in menu items or specials, sharing updates with colleagues and customers as needed.
- Performed opening and closing duties thoroughly to maintain restaurant cleanliness standards and facilitate efficient turnover between shifts.
- Managed cash transactions accurately, ensuring proper handling of payment processing at the end of each shift.
- Contributed to team success by consistently pitching in when needed, including bussing tables, washing dishes, or assisting with inventory management.
- Enhanced customer satisfaction by providing prompt and attentive food and beverage service.
Trainee
The Trident, Oberoi Hotels
12.2017 - 05.2018
- Gained hands-on experience in different departments, including guest services, housekeeping, and front desk
- Assisted in various tasks to support daily operations and learn about different aspects of hotel management
- Completed assigned training modules and projects to enhance skills and knowledge
Education
Post Graduate Diploma - Hotel Resort & Restaurant Management
Centennial College
08.2023
Bachelor of Hotel Management -
St. Joseph's College
06.2019
Skills
- Customer relationship management (CRM)
- Customer service
- Adaptability and flexibility
- Team leadership
- Time management
- Operations management
- Team building
- Strategic planning
- Decision-making
- Financial management
Websites
Languages
English
Professional Working
Malayalam
Native or Bilingual
Hindi
Limited Working
Certifications & courses
- Smart Serve Certificate
- Create A Brand Strategy – LinkedIn Learning
- Market Research Foundation – LinkedIn Learning
Timeline
Assistant Manager
A&w Restaurants
04.2024 - Current
Supervisor
A&w Restaurants
09.2023 - 03.2024
Server Assistant- Part Time
Fairmont Royal York
03.2023 - 08.2023
Assistant Food & Beverage Service
Four Point by Sheraton
12.2019 - 04.2021
Trainee
The Trident, Oberoi Hotels
12.2017 - 05.2018
Bachelor of Hotel Management -
St. Joseph's College
Post Graduate Diploma - Hotel Resort & Restaurant Management
Centennial College
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