Summary
Overview
Work History
Education
Skills
Languages
Reading books, watching movies, Traveling and exploring new places, Interacting with new peoples
Additional Information
Timeline
Generic

Jerin JOSE

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. , Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. . Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.

Overview

6
6
years of professional experience

Work History

Supervisor

CHETTANYL TRADERS , ELANJI
01.2023 - 10.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service Executive

CONNECT BUSINESS SOLUTIONS,BANGLORE
09.2021 - 12.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Informed customers of upcoming promotions and deals to boost sales.

Administrative Assistant

JUBILIANT ACADEMY ,PALA
08.2017 - 12.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.

Education

Bachelor of Arts - Communication Studies

MG UNIVERSITY
Priyadarshini Hills Athirampuzha, Kerala, IIndia
06.2010

Skills

  • Staff Management
  • Process Improvement
  • Goal-Oriented
  • Schedule Development
  • Inventory Control
  • Business Development

Languages

English
Professional Working
Malayalam
Native or Bilingual
Hindi
Limited Working

Reading books, watching movies, Traveling and exploring new places, Interacting with new peoples

I had started reading books in my younger age . My favorite book is Wings of Fire written by former president and great scientist of india Dr APJ Abdul Kalam. In this book he discuss about his vision and dreams about youths in india to build a vibrant economy. i had traveled various cities in India like Bengaluru, Jaipur is known Pink city of india. Also known as the city of forts . Delhi and Agra

Additional Information

  • Trainee : Infant Jesus Matriculation school, Kanchipuram, Tamilnadu, India
  • Internship: Deepika Newspaper sub office Pala

Timeline

Supervisor

CHETTANYL TRADERS , ELANJI
01.2023 - 10.2023

Customer Service Executive

CONNECT BUSINESS SOLUTIONS,BANGLORE
09.2021 - 12.2022

Administrative Assistant

JUBILIANT ACADEMY ,PALA
08.2017 - 12.2019

Bachelor of Arts - Communication Studies

MG UNIVERSITY

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Jerin JOSE