Jerilyn Johnny
Salmon Arm,BC
Summary
Dedicated to providing supportive, empathetic service to clients navigating stressful or unfamiliar situations. Experienced in front desk operations, accurate data entry, and conflict resolution. Wildland firefighting background reinforces resilience, teamwork, and strong decision-making. Committed to delivering clear, respectful guidance and building trust with every client interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The Prestige Harbourfront Resort
Salmon Arm, BC
02.2026 - 03.2026
- Explaining policies, procedures, and next steps in a clear, friendly way
- Handling high call volumes and in-person inquiries with professionalism
- Building trust with clients who may be stressed or confused
- Updating information in PMS systems
- Prioritizing multiple requests while maintaining service quality
- Coordinating with different departments
- Following safety, privacy, and operational standards
Wildland Firefighter
Interior Tree Fallers
Kamloops, BC
04.2019 - 09.2022
- Collaborative team member with a strong commitment to professionalism, reliability, and service excellence.
- Empathetic and supportive when interacting with individuals under stress, ensuring clear guidance and reassurance.
- Experienced in assessing risk, following strict protocols, and making informed decisions to ensure safety and operational success.
- Adaptable and quick to learn new procedures, tools, and systems in dynamic, fast‑changing environments.
Education
GED -
Okanagan College
Vernon, BC03-2026
Salmon Arm Senior Secondary
Salmon Arm, BC06-2006
Skills
- Customer service
- Active listening
- Clear verbal and written communication
- Phone and email etiquette
- Data entry
- Documentation and record management
- Microsoft Office
- Digital systems navigation
- Information confidentiality
Languages
English
Professional Working
Certification
- Emergency First Aid CPR/AED Level A
- Emergency Child Care First Aid CPR/AED Level B
- WHMIS
- Safety Basics - Health and Safety Orientation
Timeline
Front Desk Agent
The Prestige Harbourfront Resort
02.2026 - 03.2026
Wildland Firefighter
Interior Tree Fallers
04.2019 - 09.2022
GED -
Okanagan College
Salmon Arm Senior Secondary