J. Erik Cabuhat

• Provided exceptional service support via multiple channels, including phone, online and email.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exceeded performance metrics by consistently providing high-quality support to clients.
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
• Managed high call volumes with focus on quality and efficiency, ensuring customer inquiries were resolved promptly.

Reference: William Greenhill, Supervisor 204-360-4151

• Developed knowledge of hotel services and policies to deliver accurate information consistently to guests.
• Trained new staff on concierge procedures, fostering a collaborative team environment focused on guest satisfaction.
• Managed a variety of tasks simultaneously (valet, luggage assistance, entertainment and dining recommendations) maintaining professionalism and efficiency under pressure.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Trained new concierge staff, ensuring consistent high level of service across team.
• Ensured guest safety and security, monitoring public areas and managing access to guest floors.

Reference: Nabil Bahnan, Manager 204-942-8251

• Reviewed account activity to assess financial status and evaluate discrepancies.
• Prepared and submitted timely invoices, statements and payment reminders for customers.
• Identifying upsell and cross-sell opportunities within existing client base.
• Informed customers of promotions to increase sales productivity and volume.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.

Reference: Carissa Busser, Operations Supervisor 204-799-5451

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Facilitated communication between departments, ensuring smooth payment distribution via cheque and/or eletronic fund transfers.
• Gathered, organized and input information into digital database.
• Maintained personnel records and updated internal databases to support document management.

Reference: Sarah Alexander, Business Expert 204-956-3307

• Consistently exceeding corporate goals, earning sales bonuses
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services (Sprint High Speed Internet, MTS Calling Features and Student Loan Applications for Collegiate Funding Services).
• Generated leads for sales through cold calls and referrals.

Reference: Crag Steinmann, Manager 934-6683

• Worked flexible hours across other branches as required, primarily assigned to Portage West Branch.
• Assisting customers with transactions, recommending and upselling financial products
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic consistently meeting daily referral goals

Reference: Natalie Szypowski, CFP., Portage West Branch 204-944-6029