Jerien Jest Macapangal
Niagara Falls
Summary
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
- Diligent Medical Receptionist/Clerk with a strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction.
- Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
- Professional with strong experience in customer service and food industry operations, equipped to deliver exceptional service and ensure customer satisfaction. Focused on teamwork, adaptable to changing needs, and skilled in communication, multitasking, and maintaining a clean and efficient work environment. Reliable and results-driven, ready to contribute effectively to any service team.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
ECE Consulting Group Inc
04.2022 - 11.2024
- Fostered customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Built rapport with customers through courteous and professional communications.
Medical Clerk/Receptionist
Ace Dumaguete Doctors
09.2019 - 04.2022
- Greet patients upon arrival, making them feel welcome and comfortable.
- Answer phone calls, schedule appointments, and provide information about office hours, services, and doctor availability.
- Check patients in for their appointments, verify personal and insurance details, and ensure all required documents are completed.
- Discharged patients and ensured they carried the doctor's orders along with their home medications.
- Review the hospital bill charges
Accounting Clerk
Vallacar Transit Incorporated
01.2018 - 04.2019
- Implemented efficient invoice management and payment tracking systems to streamline accounts payable processes.
- Generated reports for all invoices received from the warehouse.
- Conducted double checks on receipts to identify and rectify errors.
- Input high volume of monthly invoices with consistent accuracy.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Service Crew Member
Greenwich Pizza
02.2015 - 10.2016
- Operate cash registers and process payments (cash, credit, etc.).
- Scan items, handle discounts, and ensure customers are charged correctly.
- Handle returns or exchanges and assist with customer complaints related to purchases.
- Often tasked with keeping track of sales and cash drawers, ensuring accurate transactions.
- Work in retail settings like grocery stores, clothing shops, or any business with a checkout system.
Customer Support Specialist
Qualfon Inc.
04.2013 - 01.2015
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science in Education - Education
Presbyterian Theological College
10.2016
Bachelor of Science in Business Administration - Accounting Manager
Foundation University
03.2014
Skills
- Appointment Scheduling
- Live chat support / Data Entry
- Active Listening / Building rapport
- Attention to detail to ensure correct pricing and accurate transactions
- Basic math skills for calculating totals, change, and handling payments
- Patience and customer service skills for dealing with diverse customer needs
- Ability to stay calm and organized, especially during busy times
- Problem-solving abilities / Complaint resolution
- Sales Experienced
- Paperwork Processing
- Technical Support / Clerical Support
- Quality Assurance Controls
- Customer Relations
- Outstanding customer service
Languages
English
Timeline
Customer Service Representative
ECE Consulting Group Inc
04.2022 - 11.2024
Medical Clerk/Receptionist
Ace Dumaguete Doctors
09.2019 - 04.2022
Accounting Clerk
Vallacar Transit Incorporated
01.2018 - 04.2019
Service Crew Member
Greenwich Pizza
02.2015 - 10.2016
Customer Support Specialist
Qualfon Inc.
04.2013 - 01.2015
Bachelor of Science in Business Administration - Accounting Manager
Foundation University
Bachelor of Science in Education - Education
Presbyterian Theological College
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