JERICO RYNT L. MILAN
Dartmouth,Canada
Summary
A proud graduate of De La Salle Lipa where I took up a two year – Certificate Program in Culinary Arts which is the institution that helped me develop my good communication skills towards my colleagues whether inside or outside the kitchen; and the knowledge and skills about my chosen field of work.
Overview
8
8
years of professional experience
Work History
Cook
La Cucina Cafe Pizzeria & Spaghetti House
09.2023 - Current
- Regularly checks stock needed for the day’s operation
- Weigh, measure, mix and prep ingredients according to recipes
- Cook food orders according to proper procedure and proportioning
- Takes initiative to help management reduce expenses by minimizing food spoilage due to careless handling of food
- Ensures proper use of all kitchen equipment to avoid unnecessary expenses
- Assists co-workers in their duties when necessary
- Trains and guides assistant cooks in food preparation
- Maintains cleanliness in the kitchen area
- Performs other duties as assigned.
Customer Solutions Officer - C09 - Ops Sup Analyst 1
Citibank - Citigroup Business Process Solutions Pte. Ltd
12.2022 - 07.2023
- Perform business analysis and documentation of the current and future state of Client Reports and Advices
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Customer Service Supervisor - Subject Matter Expert
Sitel Group - Verizon Business
02.2020 - 11.2022
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies
- Answering agent questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Preparing reports and analyzing data to assist management as they determine call center goals
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
COOK
Max’s Restaurant – CARLFOOD INC.
06.2019 - 07.2020
Dining Staff / Junior Supervisor
YOUR CHEFF'S PLACE, INCORPORATED
09.2018 - 05.2019
Commis 3 (Kitchen Helper)
GRAND HYATT MANILA
03.2018 - 09.2018
Commis 3 (Kitchen Helper)
Marriott Hotel Manila
12.2016 - 06.2017
Education
Certificate in Culinary Arts -
De La Salle Lipa
Lipa City, Batangas04.2016
Certificate in Culinary Arts -
De La Salle Lipa
Lipa City, Batangas04.2016
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Executive Team Leadership
- Inventory report generation
- Client/Vendor relation
- Process Improvement
- Data Analysis
- Attention to Detail
Trainingsseminars
- Internship, Pico Sands Hotel ; Pico de Loro Country Club (Lagoa), Pico de Loro Cove Hamilo Coast, Brgy. Papaya, Nasugbu, Batangas, 4231, Philippines, 11/17/15, 01/29/16
- National Certificate II in Cookery, De La Salle Lipa, Lipa City, Batangas, Philippines, 03/09/16
- European Culinary and Mocktail Mixology Workshop, SHATEC Institutes Pte. Ltd., 21 Bukit Batok Street 22, Singapore, 659589, 03/06/14
- Fire Safety Seminar, Guest Speakers from Lipa City Fire Department, 6th Floor Senator Diokno Auditorium, De La Salle Lipa, Lipa City, Philippines, 07/11/14
- BLS – Adult CPR Training for Lay Rescuers, Philippine National Red Cross, College of International Hospitality and Tourism Management Function Hall, De La Salle Lipa, Lipa City, Batangas, Philippines, 07/10/14
- First Aid Training for Restaurant Personnel, Philippine National Red Cross, College of International Hospitality and Tourism Management Function Hall, De La Salle Lipa, Lipa City, Batangas, Philippines, 07/08/14, 07/09/14
Personal Information
- Age: 26
- Place of Birth: Lipa City
- Date of Birth: 12/20/97
- Gender: Male
References
- Albert Garado, Head Chef, La Cucina Cafe Pizzeria & Spaghetti House, +1 902 322 4270
- Katie Mcfarlane, Restaurant Manager, La Cucina Cafe Pizzeria & Spaghetti House, +1 902 877 5585
Timeline
Cook
La Cucina Cafe Pizzeria & Spaghetti House
09.2023 - Current
Customer Solutions Officer - C09 - Ops Sup Analyst 1
Citibank - Citigroup Business Process Solutions Pte. Ltd
12.2022 - 07.2023
Customer Service Supervisor - Subject Matter Expert
Sitel Group - Verizon Business
02.2020 - 11.2022
COOK
Max’s Restaurant – CARLFOOD INC.
06.2019 - 07.2020
Dining Staff / Junior Supervisor
YOUR CHEFF'S PLACE, INCORPORATED
09.2018 - 05.2019
Commis 3 (Kitchen Helper)
GRAND HYATT MANILA
03.2018 - 09.2018
Commis 3 (Kitchen Helper)
Marriott Hotel Manila
12.2016 - 06.2017
Certificate in Culinary Arts -
De La Salle Lipa
Certificate in Culinary Arts -
De La Salle Lipa
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