Jerico Tacsuan
Victoria,BC
Summary
Proven leader at Tayhay Enterprise Ltd., adept in staff supervision and food safety compliance. Excelled in enhancing dining experiences and employee retention through effective training and problem-solving. Achieved significant reductions in food waste, demonstrating a commitment to operational excellence and superior customer service.
Overview
4
4
years of professional experience
Work History
Food Service Supervisor
Tayhay Enterprise Ltd.
02.2021 - Current
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Education
Bachelor of Science - Business Administration
The University of Manila
Manila, Philippines03.2010
Skills
- Staff Supervision
- Staff Leadership
- Food Safety Compliance
- Employee Development
- Customer Service
- Performance Evaluations
- Orientation and Onboarding
Timeline
Food Service Supervisor
Tayhay Enterprise Ltd.
02.2021 - Current
Bachelor of Science - Business Administration
The University of Manila
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