JERICHO ALLEN ANGELES
Simi Valley
Summary
Motivated worker that brings unique understanding of customer needs and care to a multitude of environments. Remains level-headed and maintains a positive attitude no matter the situation. Reliable Shift Leader with 3 years in the Food Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
7
7
years of professional experience
Work History
Shift Lead
La La Land Kind Cafe
03.2023 - Current
- Resolved customer complaints and issues and kindly offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Planned and executed promotions, special events, and team bondings in close collaboration with management.
- Set and oversaw weekly and special event menu plans.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Front of House Trainer
Sprinkles Cupcakes Inc.
10.2022 - 03.2023
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Coached and developed team members to support employee growth and development.
- Mentored and trained new team members, helping to build confidence and demonstrate proper ways to complete job tasks.
Food Service Worker
SunLife Organics
01.2021 - 10.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Answered phones to help customers and resolve basic concerns.
- Supported management through facilitation task completion and met performance goals.
- Identified support issues and initiated appropriate action to resolve problems.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Created food items following substitutions for dietary needs, food allergies and preferences.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained professional demeanor during interactions with customers and co-workers.
Babysitter
Self Employed
05.2018 - 10.2020
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Assisted younger children with learning how to accomplish small, age-appropriate jobs.
- Accompanied family vacations to provide nonstop childcare services.
- Helped older kids complete homework, school projects and chores.
- Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
- Discussed new developments, misbehavior and concerns with parents or guardians.
Education
GED -
Los Angeles Pierce College
Woodland Hills, CA06.2022
High School Diploma - undefined
Taft Charter High School
Woodland Hills, CA06.2020
Skills
- Proficient in managing multiple tasks
- Efficiency in high-pressure situations
- Dedicated work ethic
- Detail-oriented approach
- Efficient knowledge retention
- Socially engaging
- Workforce development
- Team skill enhancement
- Proficient in resolving disputes
- Team workload management
- Optimistic mindset
- Fostering team motivation
Languages
English
Native or Bilingual
Korean
Elementary
Tagalog
Elementary
Timeline
Shift Lead
La La Land Kind Cafe
03.2023 - Current
Front of House Trainer
Sprinkles Cupcakes Inc.
10.2022 - 03.2023
Food Service Worker
SunLife Organics
01.2021 - 10.2022
Babysitter
Self Employed
05.2018 - 10.2020
High School Diploma - undefined
Taft Charter High School
GED -
Los Angeles Pierce College
Similar Profiles
Jackson JakovicJackson Jakovic
Barista at La La Land Kind CafeBarista at La La Land Kind Cafe
Dajia TaylorDajia Taylor
Barista at La La Land Kind CafeBarista at La La Land Kind Cafe
Nicole LopezNicole Lopez
Barista at La La Land Kind CafeBarista at La La Land Kind Cafe
Brandon DevalkBrandon Devalk
Physical Therapist at Bartley Physical TherapyPhysical Therapist at Bartley Physical Therapy
Hunter StoreyHunter Storey
Video Editor at Self EmployedVideo Editor at Self Employed