Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jericho Natividad

Calgary

Summary

Dynamic technician with a proven track record at Pulse Directional Technologies, excelling in customer service and technical problem-solving. Enhanced operational efficiency through quality control measures and strong product knowledge. Recognized for attention to detail and ability to thrive under pressure, ensuring high customer satisfaction and loyalty.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technician

Pulse Directional Technologies
10.2012 - Current
  • Operated and maintained advanced directional drilling equipment ensuring optimal performance.
  • Diagnosed and resolved technical issues to minimize downtime and enhance operational efficiency.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Implemented quality control measures, improving compliance with industry standards.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assembly Operator

Fleet Brake Parts and Services LTD.
10.2011 - 10.2012
  • Operated assembly line machinery to ensure efficient production flow.
  • Inspected finished products for quality assurance and adherence to specifications.
  • Collaborated with team members to optimize assembly processes and reduce downtime.
  • Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
  • Consistently met or exceeded production targets by skillfully operating assembly machinery and equipment.
  • Used air-powered hand tools to position and secure parts into specified openings.
  • Contributed to on-time delivery of products by efficiently completing assigned tasks within established timeframes.

Food Preparation Worker

Sunterra Quality Food Market
05.2011 - 10.2011
  • Prepared ingredients by washing, chopping, and measuring for various menu items.
  • Operated kitchen equipment such as mixers, slicers, and ovens to ensure food quality.
  • Maintained cleanliness and organization of workstations to comply with safety standards.
  • Assisted in inventory management by tracking stock levels and notifying suppliers when needed.
  • Provided excellent customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
  • Exceeded expectations in both speed and accuracy when assembling orders, reducing wait times for customers during busy periods.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Education

Associate of Science - Hotel And Restaurant Management

Philippines Women University
Philippines

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Power Tools and Equipment
  • Customer interaction

Certification

  • Industrial Truck Safety Permit

Issued By: Nifty Lifts 0.a Safety in Action LTD.

Expiry Date: March 2026

Timeline

Technician

Pulse Directional Technologies
10.2012 - Current

Assembly Operator

Fleet Brake Parts and Services LTD.
10.2011 - 10.2012

Food Preparation Worker

Sunterra Quality Food Market
05.2011 - 10.2011

Associate of Science - Hotel And Restaurant Management

Philippines Women University

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Jericho Natividad