Jericho Arutian
Orange
Summary
To obtain a position where I can effectively utilize my expertise in leadership and communication skills, project management, and work ethic while making a positive contribution to the organization
Overview
21
21
years of professional experience
Work History
Business Analyst
Conifer Health Solutions
01.2025 - Current
Sr. Client Services Representative
Conifer Health Solutions
01.2017 - 12.2024
- Claims investigation and root cause analysis
Customer Service Representative
Conifer Health Solutions
01.2013 - 12.2017
- Assisting patients with questions and concerns on their accounts
- Providing great customer services to upset or frustrated patients who need assistance in understanding their claims, services rendered and balance owed
- Lead day-to-day management and assist in strategy development for growth of hospital programs and campaigns
- Able to research, resolve and respond to queries and concerns in a timely fashion
- Prepare Monthly Account Status Report for management on a monthly basis
- Receive and prepare Data Entry relating to hospital programs for processing by appropriate resources
Supervisor Prior Authorization
United Health Care/Optum Rx
01.2008 - 12.2012
- Managed over 40 Customer Service Pharmacy Technicians while maintaining top quality and overall performance in the department
- Review Metrics with agents and coached how to improve their performance
- Proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere
- Conducted monthly staff and one-on-one meetings
- Performed monthly call monitoring evaluations
- Modified time lines and work schedules according to company needs
- Create and monitor department and team monthly reports
- Interviewed and evaluated job applicants and handled human resource issues
- Worked efficiently with customer service/prior authorization Supervisors and Client Relation Managers/Implementation department to update information in web applications
Lead Prior Authorization
United Health Care/Optum Rx
01.2006 - 12.2008
- Assisted in creating forecasting/planning staffing needs based on trends and workload to manage the call center service level
- Created new policies and procedures based on client's needs
Customer Service Representative
United Health Care/Optum Rx
01.2004 - 12.2006
- Repeatedly promoted during 8-year tenure with Prescription Solutions, culminating in responsibility for coordinating Customer Service functions and supervising multiple teams of Prior Authorization professionals
Education
Northwest Career College
West Covina, CA01-1998
Skills
- Creative team player with strong leadership and staff development skills, focusing on quality, productivity, and customer service
- Clear, effective, and accurate verbal and written communication skills
- Organizational and prioritization skills are sufficient to effectively manage multiple concurrent initiatives in a deadline-driven environment
- Self-discipline, troubleshooting expert, with strong project management, root cause analysis, problem-solving, and time management skills
- A goal-oriented individual with integrity, with over 14 years of experience as a Pharmacy Technician, 18 years in the customer service call center, 5 years in Revenue Cycle, and 4 years as a Supervisor
- Proficient in Microsoft Outlook, Word, and Excel, with experience in PowerPoint and Visio
- Proficient in ACE Systems, EPIC, VI WEB, PAS 54, Rx Web, CMS Systems, and other web applications
Timeline
Business Analyst
Conifer Health Solutions
01.2025 - Current
Sr. Client Services Representative
Conifer Health Solutions
01.2017 - 12.2024
Customer Service Representative
Conifer Health Solutions
01.2013 - 12.2017
Supervisor Prior Authorization
United Health Care/Optum Rx
01.2008 - 12.2012
Lead Prior Authorization
United Health Care/Optum Rx
01.2006 - 12.2008
Customer Service Representative
United Health Care/Optum Rx
01.2004 - 12.2006
Northwest Career College
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