Jeriah Grace Licardo
Burbank,CA
Summary
Currently pursuing a BS degree in Diagnostic Medical Sonography. Hardworking, highly motivated, committed, and compassionate seeking growth, and has the willingness to utilize skills, abilities, and experience to focus on completing work quickly to exceed targets consistently. Reliable team member accustomed to taking on challenging tasks and dedicated to the company's success.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Burbank Breast Care Center
10.2024 - 07.2025
- Serve as the first point of contact for patients, answering questions and providing support in scheduling appointments, verifying insurance details, and updating patient records.
- Maintain high levels of customer satisfaction by resolving concerns promptly and professionally.
- Verified insurance information, collected co-pays, and ensured all billing information was up to date.
- Assist patients with navigating billing questions, insurance claims, and authorization issues, ensuring clear communication and resolution.
- Serve as the primary contact for patients undergoing biopsy procedures, assisting with scheduling, preparation, and follow-up.
- Coordinate with pathologists, laboratory technicians, and other healthcare providers to ensure accurate, timely processing of biopsy and pathology specimens.
- Educate patients on the biopsy process, including expected timelines for results and necessary follow-up appointments.
- Verify patient insurance information and assist in obtaining prior authorization for pathology services, ensuring claims are submitted correctly.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
Grill Cook/Prep Cook
Chipotle
02.2024 - 10.2024
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Monitored food temperatures for proper cooking and safe consumption.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
Training Director/Shift Lead
Chick-fil-A
02.2022 - 06.2023
- Developed and implemented comprehensive training programs that improved employee performances and customer service standards, resulting in a 20% increase in customer satisfaction scores.
- Supervised daily operations during shifts, ensuring adherence to quality standards and exceptional customer service, resulting in a consistent increase in positive customer feedback.
- Collaborated with management to identify training needs, contributing to an increase in operational efficiency.
- Assisted in conflict resolution and problem-solving, maintaining a positive work environment, and ensuring customer satisfaction.
- Conducted regular assessments and feedback sessions.
Education
Bachelors of Applied Science - Diagnostic Medical Sonography
American Medical Science Center College
Glendale, California09.2026
Skills
- Knife skills
- Kitchen safety
- Food presentation
- Temperature control
- OSHA regulations compliance
- Team leadership
- Sanitation protocols
- Creative problem solving
- Strong verbal and written communication
- ServSafe
- Work station sanitation
- Guest services
ADDITIONAL
LANGUAGES: Fluent in English, Intermediate in Tagalog and American Sign Language
Timeline
Patient Service Representative
Burbank Breast Care Center
10.2024 - 07.2025
Grill Cook/Prep Cook
Chipotle
02.2024 - 10.2024
Training Director/Shift Lead
Chick-fil-A
02.2022 - 06.2023
Bachelors of Applied Science - Diagnostic Medical Sonography
American Medical Science Center College
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