Jerferson Zormelo
Halifax,NS
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Nissan Motor Corporation
07.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
IT Specialist
Dixie Electric Company
05.2019 - 03.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Performed server backups and changed and replaced backup tapes daily.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Audit Assistant
Menzgold
02.2017 - 05.2019
- Reviewed general ledger transactions to identify errors or irregular entries.
- Completed audits in accordance with regulations and procedures.
- Assessed financial statements and records.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Identified various risks and errors to propose corrective action to decision makers.
- Reviewed accounting clients' financial data systems to determine functional compliance.
- Established audit and internal control procedures and recommended process improvements to address issues.
- Consulted decision-makers to gather information and, resolve audit-related problems.
- Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
Education
BBA - Int Business & Principles of Cost Accounting
University of Ghana
Accra05.2020
Skills
- Visitor Check-In
- Dictation and Transcription
- Microsoft Excel
- Veterinary Terminology
- Verbal and Written Communication
- Organization Skills
- Business Operations Understanding
- Process Payments
- Impression Taking
- Office Supply Inventory Control
- Active Listening
- Instructing
- Corel Wordperfect
- Office Equipment Operation
- Data Inputting
- Telephone Skills
- Coordination
- Database Administration
- Information Protection
- Reception Desk Management
- Time Management
- Security Awareness
- PC Proficiency
- Microsoft Office
- Speaking
Accomplishments
- Assisted management with the training of over 19 new staff members.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Updated and maintained company database to reflect current and accurate client records for more than 11 accounts.
- Increased office productivity 8% by implementing numerous process improvements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
Ghana United Nations Student and Youth Association
UNICEF
Certification
- A+ Training
- Python
- SQL
- Excel
Timeline
Receptionist
Nissan Motor Corporation
07.2021 - 08.2023
IT Specialist
Dixie Electric Company
05.2019 - 03.2021
Audit Assistant
Menzgold
02.2017 - 05.2019
BBA - Int Business & Principles of Cost Accounting
University of Ghana
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