Dynamic results-oriented professional focusing on interactive product design and customer service. Experienced in analyzing member data to develop personalized solutions that elevate member satisfaction and retention rates.
Overview
17
17
years of professional experience
Work History
Certified Fitness Instructor
Self Employed Services
City of Los Angeles
05.2016 - Current
Analyzed member data, including demographics and app usage, to tailor workouts for diverse needs.
Developed personalized workout plans and nutrition advice to elevate member engagement.
Forecasted retention risks by evaluating attendance patterns and enhancing app check-in features.
Promoted sign-up offers and personal training discounts to improve membership retention.
Fitness Ambassador Manager
RSG
Los Angeles
03.2022 - 08.2025
Cultivated collaboration among diverse cross-functional teams to unite around shared vision.
Monitored member engagement, class attendance, and app usage using data for informed decision-making.
Emphasized importance of member experience and ethical considerations, including bias and privacy.
Medical Laboratory Technician
United States Army
Fort Riley North
08.2008 - 05.2016
Analyzed large, complex datasets to ensure accuracy and identify anomalies.
Acquired comprehensive knowledge of end-to-end laboratory workflows, including sample collection and reporting.
Trained junior technicians on effective laboratory processes and proper equipment usage.
Contributed to development of standard operating procedures for laboratory practices.