Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Turner

Pasadena

Summary

Dynamic professional with a strong background in customer service and sales, notably at Tesla. Proven expertise in conflict resolution and client relationship management, enhancing customer satisfaction. Skilled in service metrics analysis and training material development, driving workflow optimization and team collaboration for improved operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mason Helper

Tates Masonry
01.2020 - 10.2020
  • Assisted in mixing and pouring concrete for various masonry projects.
  • Collaborated with skilled masons to cut and shape bricks and metal pipes to lay out concrete accurately.
  • Maintained tools and equipment, ensuring readiness for daily tasks.

Sales Associate

Target
11.2022 - 12.2023
  • Maintained store organization and cleanliness to ensure a welcoming environment for shoppers.
  • Trained new associates on store policies, procedures, and customer service standards.
  • Resolved customer inquiries and complaints promptly, promoting loyalty and repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Coordinator

Turncom360
01.2024 - 12.2025
  • Coordinated customer inquiries, ensuring timely responses and issue resolution via email/phone.
  • Managed scheduling for service appointments for building websites needs for clients.
  • Assisted in developing training materials for new customers to navigate through our process.
  • Reviewed service metrics to uncover potential improvements

Education

High School Diploma - Information And Computer Systems

Wake Technical Community College
Raleigh, NC
03.2024

Skills

  • Time management
  • Workflow optimization
  • Team collaboration
  • Technical support for customers
  • Conflict resolution strategies
  • Account management
  • Complaint handling
  • Customer focus
  • Customer service
  • Microsoft outlook, word, and Excel
  • Service appointment scheduling
  • Training material development
  • Inventory management
  • Service metrics analysis
  • Attention to detail
  • Client relationship management

Certification

OSHA

Timeline

Customer Service Coordinator

Turncom360
01.2024 - 12.2025

Sales Associate

Target
11.2022 - 12.2023

Mason Helper

Tates Masonry
01.2020 - 10.2020

High School Diploma - Information And Computer Systems

Wake Technical Community College
Jeremy Turner