Jeremy Trieu
San Jose
Summary
Accomplished DevOps Engineer with expertise in Python and Terraform, enhancing system reliability at Zoom Video Communications. Proven track record in reducing release cycle time by 40% through automation. Adept at cross-functional collaboration, driving service availability and operational excellence. Skilled in CI/CD, cloud infrastructure, and incident management, ensuring seamless production operations.
Overview
6
6
years of professional experience
Work History
DevOps / Site Reliability Engineer
Zoom Video Communications
12.2025 - Current
- Designed and implemented zero-downtime deployment strategies for highly available backend services, supporting 99.999% availability targets.
- Developed and maintained disaster recovery (DR) strategies across multi-region datacenters, improving service resiliency and failover readiness.
- Diagnosed and resolved complex production incidents, including performance degradation and functional outages, across Zoom backend systems.
- Administered and maintained monitoring and alerting infrastructure, providing rapid troubleshooting during outages and reducing incident resolution time.
- Built and enhanced CI/CD pipelines to streamline production deployments and configuration management, improving deployment safety and consistency.
- Collaborated cross-functionally with vendors, infrastructure teams, and application engineers to improve system security, reliability, and service availability.
- Participated in 24/7 on-call rotations, incident management, and after-hours/weekend releases to ensure stable production operations.
- Served as primary regional point of contact, handling program inquiries, coordinating support, delivering updates, and managing operational processes and documentation.
Software Operations Engineer
Ooma, Inc.
Sunnyvale
03.2022 - 12.2025
- Automated CI/CD pipelines using Jenkins, GitLab CI, and Semaphore, reducing release cycle time by ~40%.
- Managed and supported 200+ production Linux servers and databases (MySQL, MongoDB), improving uptime from 99.5% → 99.9%.
- Developed Python and Bash automation tools, including Slack and Jira integrations, reducing manual operational toil by ~30%.
- Containerized and deployed services using Docker and Terraform on Oracle Cloud (OCI), improving scalability and deployment consistency.
- Implemented monitoring, alerting, and dashboards using Grafana, Graphite, Prometheus, and Ansible, reducing MTTR by ~25%.
- Built and maintained an internal service status dashboard used by 500+ employees, improving incident communication and visibility.
Software Engineer Intern
Ooma, Inc.
07.2021 - 03.2022
- Designed and deployed a service status dashboard using React, Django, and SQL to track uptime and scheduled maintenance.
- Configured and optimized Jira workflows and dashboards, improving incident tracking and cross-team collaboration.
Web Developer Intern
Relaymile
San Francisco
03.2021 - 06.2021
- Built responsive React.js components and integrated REST APIs with a Flask backend.
- Collaborated with backend engineers to improve data reliability and user experience.
Python Teaching Assistant
City College of San Francisco
San Francisco
01.2020 - 12.2020
- Led Python labs and mentored students on programming fundamentals and debugging.
Education
B.S. - Computer Science
San Jose State University
San Jose, CA12.2021
A.S. - Mathematics
City College of San Francisco
San Francisco, CA05.2020
Skills
- Python
- Bash
- JavaScript
- Terraform
- Ansible
- Docker
- Kubernetes
- OCI AWS
- Jenkins
- GitLab CI
- GitHub Actions
- Semaphore
- MySQL
- MongoDB
- Grafana
- Graphite
- Prometheus
- Nagios
- Linux (RHEL, Ubuntu)
- Systems Administration
Awards
1st Prize – Cisco Hack@Home 2021, Built a Gmail Assistant Bot using Python and the Gmail API
Timeline
DevOps / Site Reliability Engineer
Zoom Video Communications
12.2025 - Current
Software Operations Engineer
Ooma, Inc.
03.2022 - 12.2025
Software Engineer Intern
Ooma, Inc.
07.2021 - 03.2022
Web Developer Intern
Relaymile
03.2021 - 06.2021
Python Teaching Assistant
City College of San Francisco
01.2020 - 12.2020
B.S. - Computer Science
San Jose State University
A.S. - Mathematics
City College of San Francisco