Jeremy Simon
Halifax,NS
Summary
Hardworking, consistent, self-motivated individual, who can learn very quickly and can perform efficiently.
Proficient in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and motivated to meet, if not, exceed them.
Overview
9
9
years of professional experience
Work History
Apprentice Automotive Technician
O’Regan’s Chevrolet Buick GMC Cadillac
04.2018 - 10.2023
- Regular maintenance on vehicles such as oil changes, tires changes and servicing brakes
- Engine and transmission teardowns, electrical diagnostics as well as general diagnostic experience.
- Regularly view training videos from General Motors as they came out regularly as the product changes.
- Maintains vehicle records by recording service and repair tasks, using paper work-orders, as well as digital software, such as in PBS.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
- Conducted road tests with customers to verify concerns or repairs.
Service Drive-Thru coordinator
O’Regan’s Chevrolet Buick GMC Cadillac
10.2017 - 04.2018
- Inspect each vehicle that came into the shop for exterior or interior damage, write down the VIN number, note the odometer, and check the safety inspection.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Manage appointments and provide customers with updates.
- Installed factory supplied accessories to vehicles.
- Organizing customer vehicles in the parking lot.
Shift Manager
Subway Café Tantallon
05.2016 - 09.2016
- Preparing vegetables and meats for sandwiches.
- As a shift manager I made sure the store was clean and presentable.
- Made sure that the other employees were following correct recipes to ensure our product was consistent.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
Cook
The Battered Fish Tantallon
06.2014 - 03.2016
- Reading orders, preparing and cooking food in a very efficient way to keep customer’s wait times as low as possible.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Sir John A. Macdonald High School
Upper Tantallon, NS06.2016
Completed Automotive Service and Repair course -
NSCC Akerley
Dartmouth, NS10.2017
Skills
- Computer Proficiency
- Verbal and written communication
- Data Collection
- Data Entry
- Customer Service
- Complaint resolution
- Problem-solving skills
Timeline
Apprentice Automotive Technician
O’Regan’s Chevrolet Buick GMC Cadillac
04.2018 - 10.2023
Service Drive-Thru coordinator
O’Regan’s Chevrolet Buick GMC Cadillac
10.2017 - 04.2018
Shift Manager
Subway Café Tantallon
05.2016 - 09.2016
Cook
The Battered Fish Tantallon
06.2014 - 03.2016
High School Diploma -
Sir John A. Macdonald High School
Completed Automotive Service and Repair course -
NSCC Akerley
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