Energetic and reliable professional with high attention to detail and strong work ethic with a knowledge of food preparation safety. Expertly supports team through high-volume shifts and caters to guest needs with good customer service.
Overview
13
13
years of professional experience
Work History
Catering Staff Member
Spurge
Hayward
06.2024 - Current
Provided excellent customer service during events and catered functions.
Assisted in setting up and breaking down event spaces efficiently.
Coordinated food and beverage service to ensure timely delivery.
Mixed cocktails according to standard recipes and customer preferences.
Maintained cleanliness of bar area and equipment throughout shifts.
Supervisor
STARBUCKS COFFEE COMPANY
Fremont
10.2017 - 08.2025
Supervised barista team to ensure exceptional customer service.
Trained new employees on coffee preparation and store operations.
Managed inventory levels and ordered supplies as needed.
Balanced cash drawers at the end of each shift to ensure accuracy.
Prepared and served a variety of coffee beverages to customers.
Operated espresso machines and coffee brewing equipment effectively.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Brand Representative
Hollister Co.
Newark
05.2012 - 04.2019
Responsibilities included representing the Hollister brand and selling as much product as possible while maintaining a positive relationship with the customer.
Other responsibilities included keeping the displays organized and helping with overnight floor sets.
Managed inventory levels to ensure product availability and organization.
Assisted customers with merchandise inquiries and provided product recommendations.
Collaborated with team members to maintain store cleanliness and visual displays.
Key-Holder
Bath & Body Works
Newark
04.2014 - 07.2017
Responsibilities included opening and closing the store as according to protocol set by the company as well as receiving shipment and processing orders.
Other responsibilities included insuring the satisfaction of all customers as well as fellow employees and leading updates.
Processed cash transactions accurately and efficiently for customer purchases.
Assisted customers in product selection and provided exceptional service.
Trained new associates on store policies, procedures, and customer service standards.