Jeremy Redling
Montreal
Summary
Service-oriented Customer Support Representative with 4+ years of experience in retail and contact center operations talking to customers, phone calls, e-mail, online chat to resolve broad range of concerns. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Enthusiastic Salesperson eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills. I am ready to help the team achieve company goals.
Overview
17
17
years of professional experience
Work History
Customer Solutions Agent
Coca-Cola Bottling Canada
08.2023 - Current
- Delivered exceptional support by maintaining up-to-date knowledge about company products, services, and policies.
- Managed high call volume while maintaining professionalism and composure under pressure.
- Strengthened client relationships through personalized attention and empathetic communication style.
- Exceeded performance metrics on a regular basis, contributing to team success and individual growth within the company.
- Collaborated with cross-functional teams to address complex customer inquiries and resolve escalated situations.
- Built rapport with clients by consistently delivering friendly yet professional service during every interaction.
Pallet Builder
D.M.F. Pallets
07.2021 - 08.2023
- Maintain a safe and productive work space
- Meet production standards
- Work with management to provide the best service to customers
- Utilized air hammers, drills and power tools to build pallets and crates.
- Informed supervisor of equipment malfunction quickly to minimize downtime.
- Inspected materials for quality before loading.
Customer Support Representative
VViViD
06.2020 - 07.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Sous Chef
Burgundy Lion
07.2012 - 08.2019
- Acted as support to chef to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Disciplined and dedicated to meeting high-quality, consistency and safety standards.
Sales Representative
Tommy Hilfiger
03.2010 - 04.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Shift Manager
McDonald's
06.2008 - 05.2010
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
College Sainte-Anne De Lachine
Montreal, QC06.2008
Skills
- Highly Professional
- Interpersonal Skills
- Training Materials Development
- Friendly and Patient
- Analytical and Methodical
- Computer Diagnostics
- Resolving Problems and Incidents
- Organizational Skills
- Collaborative Team Player
- Attention to Detail
Additional Information
Fluent languages
-Français (verbal et écrit)
-English (spoken and written)
Timeline
Customer Solutions Agent
Coca-Cola Bottling Canada
08.2023 - Current
Pallet Builder
D.M.F. Pallets
07.2021 - 08.2023
Customer Support Representative
VViViD
06.2020 - 07.2021
Sous Chef
Burgundy Lion
07.2012 - 08.2019
Sales Representative
Tommy Hilfiger
03.2010 - 04.2012
Shift Manager
McDonald's
06.2008 - 05.2010
High School Diploma -
College Sainte-Anne De Lachine
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