Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jeremy Quinlan

Edmonton,AB

Summary

Dynamic Transportation Dispatcher with proven expertise at Scamp Transport in coordinating up to 50 long & short hall drivers and enhancing customer relations. Skilled in problem-solving and hazard identification, I excel in delivering exceptional service and training new team members. Committed to improving operational efficiency and ensuring transportation safety through effective communication and organization.

Overview

19
19
years of professional experience

Work History

Dangerous Goods Dispatcher

Scamp Transport
09.2015 - 06.2025
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
  • Provided training and guidance to new dispatchers.
  • Communicated with customers to provide delivery updates and resolution.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Received new orders, prepared documentation, and assigned personnel.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.

OHS Committee Chair

Scamp Transport
01.2022 - Current
  • Planned and oversaw meetings in accordance with governing documents.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Proposed ideas and participated in meetings and activities to improve quality of work and work processes.

Driver

First Class Waste
10.2006 - 02.2015
  • Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
  • Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
  • Worked closely with supervisors to improve route efficiencies and identify best practices.
  • Trained new drivers in driving garbage trucks and operating garbage sorting equipment.

Area Customer Service Manager

First Class Waste
03.2013 - 02.2015
  • Described product and service details to customers to provide information on benefits and advantages.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Light Duty Mechanic Pre-Apprenticeship Program

University of The Fraser Valley
Abbotsford, BC

Skills

  • Multitasking and organization
  • Driver communication
  • Customer relations
  • Problem-solving
  • Maintaining call metrics
  • Hazard identification
  • Transportation safety
  • Truck driving - Class 3

Accomplishments

    Previous Certifications

  • Forklift Operator
  • Occupational First Aid level 3/ Emergency Child Care

    • Volunteer

  • First Aid Attendant for Marathon of Hope Hockey Tournament
  • Driver with Operation Red Nose
  • Big Brother Canada

    • Other Experience

  • First Aid Attendant for Valemont Mud Drags Races
  • First Aid Attendant for Merritt and Chilliwack Mud Drags Races
  • First Aid Attendant for Chilliwack Mini Mudder

Interests

  • Astrophotography
  • Music
  • Enjoy participating in Muay Thai for overall physical and mental well-being
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

OHS Committee Chair

Scamp Transport
01.2022 - Current

Dangerous Goods Dispatcher

Scamp Transport
09.2015 - 06.2025

Area Customer Service Manager

First Class Waste
03.2013 - 02.2015

Driver

First Class Waste
10.2006 - 02.2015

Light Duty Mechanic Pre-Apprenticeship Program

University of The Fraser Valley

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Jeremy Quinlan