Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Personal Information
Languages
Interests
Timeline
Generic

Jeremy Presland

Ottawa

Summary

Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Well-regarded for proactive issue identification and resolution, with a strong focus on process optimization and team support.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Agent

BGRS/CAFRD
08.2024 - 02.2025
  • I would aid in questions regarding reimbursement for the members postings either nationally or internationally
  • Helping members relocate to their chosen destination whom are releasing from the military
  • Informed clients of policies and procedures.
  • Optimized scheduling system to ensure timely follow-ups with potential leads.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Agent/Sales Manager

MSI Corp.
03.2018 - 05.2024
  • Company Overview: (Bell Canada, Bell Aliant)



  • Calling potential clients to offer Bell services that would benefit their businesses
  • Sales and building value of Bell services that would suit client best for their needs
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Piloted customer loyalty program, resulting in increased repeat business.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Developed new business and managed new and existing clients.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Chef Assistant

Ottawa University
08.2017 - 01.2018
  • Responsibilities were to follow diet and menu specifications for the students
  • Inventory and loss prevention to keep under the annual budget issued to the kitchen
  • Keeping up to Food processing and handling sanitation standards
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.

Chef

Delicious Steak House
07.2013 - 08.2017
  • Preparing menus for daily reservations and special occasions (weddings, holidays and assorted parties)
  • Reordering and quality assurance to product incoming and meals that are outgoing
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Placed orders to restock items before supplies ran out.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.

English Teacher

TBI and Ivy (The British Institute and Ivy League Indonesia)
01.2009 - 07.2013
  • Preparing practice tests for IELTS and SAT examination preparation.
  • Doing lectures for universities on the benefits of learning English as a second language.
  • Developed innovative lesson plans to engage students in English language learning.
  • Private lessons and writing progress reports for students.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
  • Attended department meetings to develop and update course curricula.
  • Monitored student progress and provided feedback to both students and parents.
  • Assessed and evaluated student performance through use of standardized testing.

Sous Chef

Hogs Breath Café
08.2004 - 01.2009
  • Responsibilities were, creating the schedule for the Employees
  • Reordering of produce and kitchen products
  • Keeping a high-quality standard and creating daily lunch and dinner specials
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
  • Streamlined kitchen operations, reducing food waste through meticulous inventory management.
  • Participated in food tastings and taste tests.

Education

High School Diploma -

St. Nicholas High School
Ottawa, Ontario
07-2014

Bachelor of Arts - English Literature and Education

Asian-European University
Bandung, West Java, Indonesia
01.2011

Teacher Training certification - IELTS

TBI Institute
Bandung, West Java, Indonesia
07.2010

Certificate in English teacher training - Tesol/Tefl

TESOL Cerfification
Wagga, Wagga, NSW, Australia
01.2008

Butchery/Processing certification - Butchery

Central West Community College
Wagga Wagga, NSW, Australia
01.2007

Skills

  • Ms Office/photoshop
  • Critical thinking
  • Customer complaint resolution
  • Documenting information
  • Public speaking
  • Agent Desktop
  • Outlook express
  • Blueprints
  • Excel
  • Problem-solving
  • Customer service and care
  • Positive attitude

Accomplishments

  • Supervised team of 8 to 10 staff members.
  • Awarded best steak in the Australian Capital Territory and Southern New South Wales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 6 in the development of University Syllabuses. for multiple semesters.

Certification

  • WHIMIS
  • St. Johns First Aid
  • Food handling certification
  • Boating and luxury craft license
  • Full CZ Ontario Driver’s license
  • PAL/RPAL license
  • Security clearance level 'Reliability'

Hobbies and Interests

  • Being outdoors
  • Hockey in the winter
  • Camping
  • Boating
  • Fishing in the summer
  • Travelling

Personal Information

Date of Birth: 05/23/77

Languages

English
Native or Bilingual
French
Native or Bilingual
Indonesian
Limited Working
German
Elementary

Interests

  • Playing Sports
  • Camping
  • Outdoor Recreation
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Drawing and Painting
  • Creative Writing
  • Adventure Travel
  • Road Trips

Timeline

Agent

BGRS/CAFRD
08.2024 - 02.2025

Agent/Sales Manager

MSI Corp.
03.2018 - 05.2024

Chef Assistant

Ottawa University
08.2017 - 01.2018

Chef

Delicious Steak House
07.2013 - 08.2017

English Teacher

TBI and Ivy (The British Institute and Ivy League Indonesia)
01.2009 - 07.2013

Sous Chef

Hogs Breath Café
08.2004 - 01.2009

High School Diploma -

St. Nicholas High School

Bachelor of Arts - English Literature and Education

Asian-European University

Teacher Training certification - IELTS

TBI Institute

Certificate in English teacher training - Tesol/Tefl

TESOL Cerfification

Butchery/Processing certification - Butchery

Central West Community College

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Jeremy Presland