Summary
Overview
Work History
Skills
Languages
Websites
Timeline
Generic
Jeremy Perez

Jeremy Perez

Summary

Disciplined professional with experience delivering superior level of customer service to clients and prospective customers. Proven abilities in pitching and sales, front desk proficiency, manage projects and resolve any conflicts. Highly efficient, technically-savvy, punctual, multi niche skills and always prepared for any challenge.

Overview

3
3
years of professional experience

Work History

Automotive Sales Consultant

Willys AutoShop
09.2023 - Current
  • Customer Engagement: Greeted and engaged with customers to understand their automotive needs, providing tailored product information, features, and benefits to enhance their shopping experience.
  • Sales Negotiation and Documentation: Led sales negotiations, effectively communicated value propositions, and prepared detailed contracts and documentation to facilitate smooth vehicle purchases.
  • Product Knowledge: Addressed customer inquiries with up-to-date information on product availability, specifications, and financing options, ensuring clarity and customer satisfaction.
  • Lead Generation and Client Communication: Implemented strategic advertising campaigns to generate leads. Maintained proactive communication with prospective clients through email and telephone to foster interest and engagement.
  • Customer Relationship Management: Conducted follow-up communications with customers to strengthen relationships, encourage repeat business, and generate successful referrals.
  • Record Keeping: Diligently maintained and managed sales records, ensuring accurate reporting and availability of data for store management and strategic planning.

Front Desk Coordinator

New Beginning Ltd
04.2022 - 08.2023
  • Work Order Management: Accurately drafted and processed work orders and change orders by entering WON (Work Order Numbers), dates, client details, work descriptions, materials used, and labor hours in a timely manner. Ensured all necessary information was included for seamless operations.
  • Financial Reporting:Profit and Loss Statements: Compiled and analyzed financial data, including revenue, operating expenses, COGS (Cost of Goods Sold), and other expenses, to prepare specific period P&L statements that supported management in decision-making.
    Cash Flow Statements: Prepared detailed cash flow statements, utilizing data such as opening balances, cash inflows and outflows, and investment activities to maintain accurate financial tracking.
  • Payroll Management: Efficiently managed payroll through QuickBooks, ensuring accuracy by inputting employee details, pay rates, hours worked, and processing bonuses or deductions (e.g., overtime, late-coming). Ensured timely and accurate payment processing.
  • Tax Preparation: Developed comprehensive tax preparation spreadsheets by meticulously tracking total income, expenses, deductions, and calculating taxable income to determine final tax liabilities.
  • Weekly Reporting: Generated and distributed concise weekly reports summarizing ongoing activities, deadlines, and key dates, enhancing organizational efficiency and communication.
  • Customer Service: Managed high-volume inbound and outbound calls, responded to email inquiries, and routed customers to appropriate personnel, ensuring prompt and professional service. As well as scheduling meetings, phone calls, site walkthroughs, and quote inquiry estimations.
  • Payment Processing: Handled diverse payment transactions including cash, checks, debit, and credit cards with accuracy and efficiency, maintaining detailed records as standard protocol.
  • Workload Scheduling: Assisted with scheduling shifts and notifying fellow team members according to business needs, as instructed in advance.
  • Employee Onboarding: Trained new employees on proper use of applications related to data entry for payment operation.
  • Client Relation Management: Handled the tasks of scheduling meetings, phone calls, site walkthroughs, and quote inquiry estimations.

Stock Associate

Walmart
Vaughan
03.2021 - 04.2022
  • Inventory Management: Maintained accurate inventory records by conducting regular stock counts, ensuring that all product levels were current, and discrepancies were promptly addressed to maintain a well-stocked and organized sales floor.
  • Visual Merchandising: Designed and set up visually appealing displays on the sales floor, enhancing the shopping experience and driving product visibility. Ensured that displays were regularly updated and aligned with promotional strategies.
  • Quality Control: Identified damaged goods upon receipt of shipments, promptly reporting and documenting issues to ensure only quality merchandise reached the sales floor, thereby minimizing potential customer dissatisfaction.
  • Price Verification: Verified the accuracy of all price tags before stocking merchandise, ensuring that customers received clear and accurate pricing information, which helped maintain trust and transparency.
  • Product Organization: Organized shelves, racks, and displays to optimize product placement, making it easy for customers to locate items, which contributed to a more efficient shopping experience.
  • Stock Replenishment: Efficiently replenished stock levels by transferring merchandise from backroom storage areas to designated sales floor locations, ensuring that high-demand items were always available for customers.
  • Customer Assistance: Provided excellent customer service by assisting customers in locating products throughout the store, addressing inquiries, and offering personalized recommendations to enhance their shopping experience.
  • Inventory Handling: Loaded and unloaded delivery vehicles, effectively managing inventory flow, and maintaining stock levels to ensure continuous product availability.
  • Merchandise Arrangement: Followed detailed instructions to properly arrange merchandise items, ensuring that the store layout was consistent, organized, and visually appealing, contributing to a seamless shopping environment.

Electrical Apprentice

Duplex
Vaughan
  • Blueprint & Schematic Interpretation: Reviewed blueprints and electrical schematics to perform tasks according to specifications, reinforcing my ability to interpret complex technical documents and execute work accurately.
  • Safety Implementation: Demonstrated a strong foundation in safety knowledge, following instructions to a tee, consistently applying industry best practices and boss orders to ensure a safe and efficient working environment.
  • Skilled Electrical Work: Completed semi-skilled and skilled electrical tasks under the supervision of licensed professionals, developing a strong foundation in electrical systems and safety protocols. Gained hands-on experience in various aspects of electrical work, including conduit installation, wire termination, and panel installation. Enhancing my knowledge of high-paced work environments.
  • Conduit System Installation: Installed various types of conduit systems, including EMT and rigid, enhancing my ability to work with different materials and understand the importance of completing work as instructed, unless told otherwise, enhancing my critical thinking.
  • Meter Installation & Wire Termination: Successfully installed electricity meters and terminated wires feeding panels, ensuring accurate power distribution. These tasks required precision, attention to detail, and a clear understanding of system integrity.
  • Panel & System Installation: Assisted in installing electrical panels and terminating wires, collaborating with senior professionals to ensure proper setup and functionality. Developed skills in following complex instructions and working efficiently in high pressure environments.
  • System Testing & Troubleshooting: Assisted in testing electrical systems to confirm proper operation and safety, gaining experience in using diagnostic tools and techniques to identify and resolve issues. This fostered my problem-solving abilities and attention to detail.
  • Fixture Installation: Installed various fixtures, such as emergency lighting, light fixtures, junction boxes, and receptacles. Also took on side jobs for pot lights. Following safety standards and ensuring proper operation. This experience improved my understanding of code/regulation analysis, task completion techniques, client acquisition, invoicing and basic marketing.
  • Component Repair & Maintenance: Repaired faulty or damaged components in existing electrical systems, sharpening my troubleshooting skills and ability to execute solutions effectively.
  • Tool Proficiency: Gained proficiency with a variety of hand and power tools, such as wire strippers, bandsaws, Ridgid electric benders, wire tuggers, etc., which enhanced my ability to quickly learn how to operate required tools on the job.
  • Wire Pulling: Pulled wires through conduit runs using fish tapes or pull strings and wire tuggers, which enhanced my ability to work efficiently in confined spaces, operate machinery, and develop a strong understanding of being a team player and independent worker.
  • Team Collaboration & Learning: Worked effectively in a team-based environment, actively listening to directives from senior electricians, and collaborating to complete projects. This experience enhanced my communication skills and ability to learn from more experienced professionals.

Website Developer/Digital Marketing Specialist

Freelance
  • Content Strategy & Production: Directed the design, writing, and production of website content, ensuring it met project demands and customer expectations. Worked closely with clients to align content strategy with business objectives. Which taught me how to be a strong communicator, strategist, and enhanced my attention to detail.
  • Deadline Discipline & Agile Execution: Demonstrated strong discipline in meeting project deadlines, utilizing Agile methodologies to adapt to changing requirements while maintaining project momentum and quality. Acquiring effective time management methods, proficient organization, and stoicism during high-pressure, inconvenient changes.
  • Project Management & Team Leadership: Led cross-functional teams in the execution of complex projects, determining job priorities, communicating sequencing, and ensuring adherence to timelines. Demonstrated leadership in coordinating with team members, as well as developing organized task prioritization skills, to deliver projects on time and within scope.
  • Collaborative Problem-Solving: Collaborated effectively with niche experts, including encryption specialists, to ensure the timely delivery of secure, high-quality projects. This collaboration enhanced by outsourcing skills, problem solving, critical thinking, and relationship building abilities.
  • Website Development & UI/UX Design: Implemented comprehensive website architecture and intuitive user interface designs that enhanced user experience and supported business goals. Applied a keen understanding of user behavior and needs, accommodating specific requests, which multiplied my customer service skills.
  • Graphic Design & Multi-Platform Content Creation: Designed visually compelling graphics and animations for use across various digital platforms, ensuring brand consistency and engaging visual content that resonated with target audiences. This allowed me to gain more computer-savvy knowledge and proficiency in software.
  • SEO & Digital Marketing Strategy: Implemented SEO practices to improve website visibility and search rankings, driving organic traffic growth. Implemented EDM campaigns to convert potential customers to returning clients. Managed and optimized PPC campaigns across Google AdWords and various social media, achieving significant ROI through strategic targeting and budget management. With an estimated 36% overall growth within the first month, on social media and site conversions combined.
  • Business Development & Lead Generation: Analyzed business requirements to develop effective website solutions that aligned with company objectives. Leveraged insights from market research to generate leads using engaging content, organic traffic, digital ads, as well as physical advertising using signs, business cards, and decals to drive client acquisition.
  • Responsive Web Development & Custom Solutions: Designed and developed responsive websites optimized for both mobile and desktop platforms, ensuring seamless user experiences across devices. Developed custom WordPress themes and plugins tailored to meet specific client needs, enhancing functionality and user engagement.
  • Hosting & Deployment: Configured hosting environments and managed website deployments, ensuring optimal performance and minimal downtime. Monitored site performance metrics, including page load times and response times, to maintain high standards of user experience.
  • End-User Training & Content Management: Delivered simplified training on content management systems, empowering end-users to independently update and maintain websites without the need for ongoing developer support, increasing operational efficiency.

Skills

  • Project Management
  • Documentation Abilities
  • Inbound and Outbound Calling
  • Client Negotiation
  • Customer Service Management
  • Advanced Computer Skills
  • Data Analysis
  • Final Presentation
  • Business Development
  • Sales and Marketing
  • Bookkeeping
  • Payroll Administration
  • Office Administration
  • Multi-Task Management
  • Digital Animation
  • Lead Generation
  • Social media proficiency
  • Cash Handling
  • Complaint Resolution
  • Critical Thinking
  • Hard Labour
  • Adaptive Team Player

Languages

English
First Language
Spanish
Proficient (C2)
C2
Hungarian
Proficient (C2)
C2
Italian
Beginner (A1)
A1

Websites

Timeline

Automotive Sales Consultant

Willys AutoShop
09.2023 - Current

Front Desk Coordinator

New Beginning Ltd
04.2022 - 08.2023

Stock Associate

Walmart
03.2021 - 04.2022

Electrical Apprentice

Duplex

Website Developer/Digital Marketing Specialist

Freelance

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Jeremy Perez