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Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Payne

Toronto

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Business Development ManagerAccount Manager – Technical SalesBranch Manager of SalesAccount Manager / Inside Sales RepresentativeExecutive Account Manager

Work Type

Full Time

Location Preference

HybridOn-Site
Location: Toronto, CABrampton, ONMississauga, ONVaughan, ONEtobicoke, ON
Open to relocation: Yes

Important To Me

Personal development programsCareer advancement

Summary

Customer service and management professional with 10+ years of experience in leadership, account management, business development, operations, and client relations across banking, transportation, manufacturing, and industrial sectors. Proven ability to lead teams, build long-term customer relationships, resolve issues efficiently, and support business growth while delivering exceptional customer service in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Business Development Manager

HAHN PLASTICS
Waterloo, ON
03.2022 - 03.2026
  • Managed and maintained relationships with customers, contractors, municipalities, and industry partners throughout Canada and the United States.
  • Delivered high-quality customer service by responding to inquiries, resolving concerns, and maintaining consistent communication.
  • Prepared quotations, invoicing, contracts, and negotiated terms with customers and clients.
  • Managed sales pipelines, tracked opportunities, and provided reports to senior management.
  • Represented the company at trade shows and industry networking events to strengthen partnerships and generate new business opportunities.
  • Analyzed market trends and competitor activity to support business growth and customer engagement strategies.

Account Manager – Technical Sales

QUADRO ENGINEERING
Kitchener-Waterloo, ON
09.2021 - 02.2022
  • Managed customer accounts and prepared quotations while ensuring timely completion.
  • Mentored and coached staff to support professional development and positive team culture.
  • Assisted with payroll support, operational reporting, and process improvements.
  • Worked closely with operations and supply chain teams to improve efficiency and customer satisfaction.
  • Ensured compliance with internal policies and audit procedures.

Branch Manager of Sales

SOUSA TRUCK TRAILER
Ayr, ON
10.2018 - 02.2021
  • Managed branch sales operations and oversaw both new and existing customer accounts.
  • Provided customers with scheduling support, issue resolution, and quality customer service.
  • Updated pricing, audited accounts, and maintained sales forecasting reports.
  • Managed the buying and selling of new and used equipment.
  • Utilized Salesforce, OS, and Emdecs systems to monitor operational and sales performance.

Account Manager / Inside Sales Representative

DAY & ROSS FREIGHT
Brampton, ON
06.2017 - 07.2018
  • Managed customer accounts and provided ongoing support regarding schedules, pricing, and logistics services.
  • Assisted clients with technical support and online account setup.
  • Forecasted customer sales activity and tracked KPIs using Salesforce.
  • Implemented marketing and customer engagement strategies based on sales analysis and forecasting.
  • Built strong customer relationships through effective communication and problem-solving.

Executive Account Manager

SHRED-IT INTERNATIONAL
Oakville, ON
09.2015 - 01.2017
  • Managed corporate customer accounts and coordinated service appointments for technicians and equipment installations.
  • Maintained customer satisfaction through responsive account management and support.
  • Updated pricing and audited customer accounts for accuracy and efficiency.

Customer Contact Agent

BMO BANK OF MONTREAL
Mississauga, ON
01.2010 - 01.2015
  • Processed customer transactions and account activations within the MasterCard department.
  • Provided professional customer service and resolved client concerns while maintaining company service standards and accuracy.
  • Identified opportunities to promote additional banking products and services.

Education

Business Administration

WILFRID LAURIER UNIVERSITY
Waterloo, ON
01-2011

Skills

Customer Service & Client Relations

Leadership & Team Management

Account Management

Staff Coaching & Development

Conflict Resolution

Sales & Business Development

Operations Support

Relationship Building

Strategic Planning

KPI Tracking & Reporting

Problem Solving & Multitasking

Salesforce, OS, Emdecs

Microsoft Office, Excel, Outlook, Google Workspace, Adobe

Leadership & Team Building

Customer Relationship Management

Sales Forecasting & Reporting

Auditing & Basic Accounting

Freight & Logistics Experience

Strong Communication Skills

Critical Thinking & Decision Making

Timeline

Business Development Manager

HAHN PLASTICS
03.2022 - 03.2026

Account Manager – Technical Sales

QUADRO ENGINEERING
09.2021 - 02.2022

Branch Manager of Sales

SOUSA TRUCK TRAILER
10.2018 - 02.2021

Account Manager / Inside Sales Representative

DAY & ROSS FREIGHT
06.2017 - 07.2018

Executive Account Manager

SHRED-IT INTERNATIONAL
09.2015 - 01.2017

Customer Contact Agent

BMO BANK OF MONTREAL
01.2010 - 01.2015

Business Administration

WILFRID LAURIER UNIVERSITY

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Jeremy Payne