Jeremy Ocampo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to team sales goals and overall company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support
Canada Drives
01.2022 - 03.2023
- Assisted inquiring customers, followed-up on warm internet leads and responded to customer inquiries about vehicle availability.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly from initial inquiry through to vehicle delivery.
- Communicated with a high-volume of customers through telephone, online chat, and email platforms on a daily basis.
- Utilized Salesforce CRM to manage customer accounts.
- Contributed to team objectives in fast-paced environment.
Social Media Customer Service Representative
Canada Drives
08.2020 - 12.2021
- Responded to social media messages and comments across all Canada Drives social media platforms
- Maintained community and support customer engagement
- Monitored all online conversations
Customer Service Representative Team Lead/Trainer
Canada Drives
12.2018 - 12.2021
- Balanced monthly orders of 350 dealerships.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Onboarded and trained customer representatives to meet performance and service goals
Package Sorter
Intelcom
12.2020 - 03.2021
- Unloaded delivery truck of over 30 palettes of packages and parcels.
- Lifted and slid packages weighing up to 90 pounds on conveyor belts to transport items.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Scanned packages and parcels to determine delivery routes.
Inbound Customer Service Representative
Canada Drives
10.2017 - 12.2018
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Communicated with a high volume of customers on a daily basis through telephone.
- Directed inbound phone calls to respective departments according to customer inquiries.
- Assigned applications to various dealerships based on daily targets.
Education
Automotive Business
Georgian College of Applied Arts And Technology
Barrie, ON03.2022
Skills
- Client Rapport-Building
- Extremely Organized
- Understanding Customer Needs and Objection Handling
- Product and Financial Service Sales
- Problem-Solve Ability
- Salesforce CRM
- Exceptional Communication Skills
- Strong Time Management
- Self-Starter and Goal-Oriented
Certification
Registered Salesperson , OMVIC - 2022-Present
Timeline
Customer Support
Canada Drives
01.2022 - 03.2023
Package Sorter
Intelcom
12.2020 - 03.2021
Social Media Customer Service Representative
Canada Drives
08.2020 - 12.2021
Customer Service Representative Team Lead/Trainer
Canada Drives
12.2018 - 12.2021
Inbound Customer Service Representative
Canada Drives
10.2017 - 12.2018
Automotive Business
Georgian College of Applied Arts And Technology
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