Jeremy MacKay
Picton,Ontario
Summary
Dynamic owner/operator with a proven track record at ME Renovations, excelling in operations management and customer service. Enhanced project workflows and client relationships, leading to increased repeat business. Skilled in staff training and equipment maintenance, fostering a collaborative environment that boosts productivity and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
ME Renovations
Picton, ON
2018 - Current
- Developed and implemented efficient project workflows to enhance overall operational productivity.
- Coordinated supply chain processes, ensuring timely delivery of materials to meet project deadlines.
- Established strong relationships with clients, resulting in increased trust and repeat business.
- Conducted market research to identify trends, informing effective marketing strategies for service offerings.
- Trained and mentored new team members, fostering a collaborative and productive work environment.
- Implemented customer feedback systems, enhancing service quality and client satisfaction.
- Facilitated team meetings to discuss project updates, challenges, and strategies for improvement.
- Developed promotional materials and campaigns, enhancing brand visibility and attracting new clients.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Landscape Foreman
Terra Vista Landscaping
Picton, ON
2006 - 2014
- Directed team in executing landscaping projects, maintaining quality and safety compliance at all job sites.
- Managed task distribution to boost project productivity.
- Trained new employees on equipment operation and landscape maintenance techniques, fostering skill development.
- Conducted regular inspections of tools and machinery to ensure proper maintenance and safety standards.
Bar Manager
Alleycats Bar
Picton, ON
2001 - 2004
- Managed daily bar operations, ensuring smooth workflow and high-quality service standards.
- Crafted diverse drink offerings to enhance customer enjoyment and improve sales figures.
- Coordinated special events and promotions, attracting new customers and increasing bar visibility.
- Facilitated bar staff supervision, enhancing teamwork and protocol compliance.
Education
Advertising Art And Graphic Design
Fanshawe College of Applied Arts And Technology
London, Ontario07.1997
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Customer service
- Equipment operation
- Safe driving practices
- Document management
- Heavy lifting
- Basic maintenance
- Equipment maintenance
- Planning
Languages
English
Professional Working
Timeline
Owner/Operator
ME Renovations
2018 - Current
Landscape Foreman
Terra Vista Landscaping
2006 - 2014
Bar Manager
Alleycats Bar
2001 - 2004
Advertising Art And Graphic Design
Fanshawe College of Applied Arts And Technology