Jeremy Lorenzo Salinas

As Operations Administrator I oversee and provide support to multiple departments.

Customer Service:

• Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
• Provide answers to customer questions via phone and email
• Provide customer support in handling returns, mis-shipped items and other customer concerns.
• Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Freight Coordinator:

• Scheduling and coordinating large freight for customers and vendors. LTL and full truck freight.
• Coordinating with freight companies and brokers to provide quotes and scheduling freight.
• Confirming freight charges and reviewing invoices for unexpected charges.

Vendor Relations:

• Maintaining relations with current vendors and manufacturers. I am usually the first point of contact with current and new vendors and manufacturers.
• Reaching out to new vendors and manufacturers and working with them to establish a relationship and see if their products would fit with our current line.
• Coordinating the manufacturing of new products with manufacturers. Including initial specifications and measurements, review and approval of proofs and samples before manufacturing.
• Coordinating with vendors on defective product. Reporting defects and working with vendors to replace or reimburse for those defects.

Stock Coordinator:

• Listing new product on our website and on 3rd party marketplaces. Including creating titles, descriptions and bullet points for each product.
• Coordinating regular inventories of products for reordering. Sometimes inventorying myself and sometimes assigning out to be done.
• Reordering products from vendors and manufacturers and receiving that product in to our inventory systems.

Orders and Shipping:

• Providing daily reports on current orders such as orders due to ship, number of new orders and type of orders being processed.
• Processing orders. Receiving in new orders and printing and sorting orders to be sent to appropriate departments to be pulled from stock and sent to shipping.
• Packaging and shipping product to fulfill customer orders during peak seasons and when understaffed.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Developed strong working relationships with staff, fostering a positive work environment.
• Inventorying and Ordering
• Processing orders - receiving in, pricing and stocking on floor

I was a part of the management training program with the intention of running a store once complete. Unfortunately the store closed before that could be completed.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Commission based sales

Assistant Manager:

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.

Lead Projectionist:

• Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
• Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
• Optimized visual quality by calibrating projector settings according to specific screen dimensions and lighting conditions.
• Assisted in resolving technical issues, troubleshooting equipment malfunctions for minimal disruption to moviegoers.
• Ensured smooth transitions between films with timely print deliveries and accurate schedule coordination.
• Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
• Maintained a clean and safe projection booth, adhering to safety regulations and industry best practices.
• Managed digital cinema systems effectively while transitioning from traditional film-based projectors to modern digital technology.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.